Wrong email to customers
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Hi,
after the try to make a reservation for an event, the customer gets an email, that he has NOT join the event.During he make the reservation, there is an empty pull down menu. I guess, that will be the problem.
What is the problem? I’ve checked all the settings…
CU
JensThe page I need help with: [log in to see the link]
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Hey there,
Thanks for reaching out π
Which version of Event Tickets are you using?
Can you set an up event with RSVPs assigned that we can test and link it here, or do you have an event with RSVP right now?
In the meantime, I’d suggest working through our Testing for Conflicts guide.
Take care,
Ed π€Hi Ed,
I’ve created an event for testing:
https://www.getupstandup.de/event/test-eventThe versions are:
Event ticket : Version 4.10.0.1
Event Calendar: Version 4.8.1As you could see, there will stan an empty pull down Box. I guess, this will cause the problem…
CU
JensHey Jens,
The test event seems to be working for me, as well as the correct RSVP email. Sorry, that I took a while to get back to you, you may have resolved this yourself.
Event: https://i.imgur.com/IipQU3Q.png
Email: https://i.imgur.com/WGaYdzf.pngTake care,
Ed π€Hey Ed,
The problem is, if some want more then one ticket. The exact amount is missing.If you try to order e.g. 3 tickets, than you will get the same mail as if you order only one ticket.
CU
JensHey Jens,
Gotcha!
Can you copy your system info from Events βΊ Help and share with me.
Take care,
Ed π€Hi Ed,
here it is:__________________________________________________________ Home URL https://www.getupstandup.de Site URL https://www.getupstandup.de Site Language de_DE Character Set UTF-8 Name Jens von Gersdorff Email [email protected] Install keys - WordPress version 5.1 Permalink Structure https://www.getupstandup.de/%postname% PHP version 7.1.26 PHP max_execution_time = 0 memory_limit = 268435456 upload_max_filesize = 67108864 post_max_size = 67108864 display_errors = 1 log_errors = 0 Server Apache SAPI cgi-fcgi Plugins WPBruiser version 3.1.26 by Mihai Chelaru(http://www.wpbruiser.com) 1&1 Assistent version 4.0.0 by 1&1(http://www.1und1.de) Adventskalender version 1.6.4 by Pia Lauck(http://pilacom.de) Autoptimize version 2.4.4 by Frank Goossens (futtta)(https://autoptimize.com/) Pinpoint Booking System version 2.8.8 by PINPOINT.WORLD(https://pinpoint.world/wordpress-booking?utm_source=WordPress&utm_medium=Plugin%20FREE%20repository) Broken Link Checker version 1.11.5 by Janis Elsts, Vladimir Prelovac Cachify version 2.2.4 by pluginkollektiv(http://pluginkollektiv.org) Carousel Slider version 1.9.0 by Sayful Islam(https://sayfulislam.com) Contact Form 7 version 5.1.1 by Takayuki Miyoshi(https://ideasilo.wordpress.com/) Cookie Notice version 1.2.46 by dFactory(https://dfactory.eu/) Event Tickets version 4.10.1.1 by Modern Tribe, Inc.(http://m.tri.be/28) Facebook for WooCommerce version 1.9.11 by Facebook(https://www.facebook.com/) StoreYa's Shop to Facebook for WooCommerce version 2.6 by StoreYa(http://www.storeya.com/) Google Captcha (reCAPTCHA) by BestWebSoft version 1.42 by BestWebSoft(https://bestwebsoft.com/) Icegram - 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MU Plugins 1&1 Product Subdomain version 1.0.1 by 1&1(http://www.1and1.com/) p3-profiler.php WP Staging Optimizer version 1.0 by RenΓ© Hermenau(https://wp-staging.com) Theme Clean Commerce Multisite - Settings schema-version = 4.8.2 recurring_events_are_hidden = hidden previous_ecp_versions = Array ( [0] => 0 [1] => 4.6.9 [2] => 4.6.10.1 [3] => 4.6.11 [4] => 4.6.11.1 [5] => 4.6.12 [6] => 4.6.13 [7] => 4.6.14.1 [8] => 4.6.15 [9] => 4.6.16 [10] => 4.6.18 [11] => 4.6.19 [12] => 4.6.20 [13] => 4.6.20.1 [14] => 4.6.21 [15] => 4.6.22 [16] => 4.6.22.1 [17] => 4.6.23 [18] => 4.6.24 [19] => 4.6.24.1 [20] => 4.6.25 [21] => 4.6.26 [22] => 4.6.26.1 [23] => 4.7 [24] => 4.7.0.1 [25] => 4.7.1 [26] => 4.7.2 [27] => 4.7.3 [28] => 4.7.4 [29] => 4.8 [30] => 4.8.0.1 [31] => 4.8.1 ) latest_ecp_version = 4.8.2 last-update-message-the-events-calendar = 4.6.9 donate-link = postsPerPage = 9 liveFiltersUpdate = 1 showComments = 1 showEventsInMainLoop = 1 eventsSlug = events singleEventSlug = event multiDayCutoff = 00:00 defaultCurrencySymbol = β¬ reverseCurrencyPosition = embedGoogleMaps = 1 embedGoogleMapsZoom = 9 debugEvents = tribe_events_timezone_mode = event tribe_events_timezones_show_zone = 1 stylesheetOption = full tribeEventsTemplate = default tribeEnableViews = Array ( [0] => list [1] => month [2] => day ) viewOption = month tribeDisableTribeBar = monthEventAmount = 3 enable_month_view_cache = 1 dateWithYearFormat = d.m.Y dateWithoutYearFormat = j. F monthAndYearFormat = F Y dateTimeSeparator = @ timeRangeSeparator = - datepickerFormat = 0 tribeEventsBeforeHTML = tribeEventsAfterHTML = earliest_date = 2018-03-24 09:00:00 earliest_date_markers = Array ( [0] => 1138 ) latest_date = 2025-02-16 17:00:00 latest_date_markers = Array ( [0] => 6339 ) google_maps_js_api_key = AIza###############################DprM front_page_event_archive = trash-past-events = delete-past-events = disable_metabox_custom_fields = 1 ticket-enabled-post-types = Array ( [0] => tribe_events ) previous_event_tickets_versions = Array ( [0] => 0 [1] => 4.8.2.1 [2] => 4.8.3 [3] => 4.8.4 [4] => 4.8.4.1 [5] => 4.9 [6] => 4.9.0.2 [7] => 4.9.1 [8] => 4.9.2 [9] => 4.9.3 [10] => 4.9.4 [11] => 4.10 [12] => 4.10.0.1 [13] => 4.10.1 ) latest_event_tickets_version = 4.10.1.1 last-update-message-event-tickets = 4.8.2.1 ticket-rsvp-form-location = tribe_events_single_event_before_the_meta ticket-commerce-form-location = tribe_events_single_event_before_the_meta ticket-authentication-requirements = ticket-paypal-enable = ticket-paypal-configure = ticket-paypal-ipn-config-status = ticket-paypal-sandbox = WP Timezone Unbekannt oder nicht gesetzt WP GMT Offset 1 Default PHP Timezone UTC WP Date Format j. F Y WP Time Format G:i Week Starts On 1 Common Library Dir /homepages/41/d34380447/htdocs/clickandbuilds/GetUpStandUp/wp-content/plugins/event-tickets/common/src/Tribe Common Library Version 4.9.3.1 ____________________________________________________-
This reply was modified 7 years, 3 months ago by
Jan Dembowski.
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This reply was modified 7 years, 3 months ago by
Jan Dembowski.
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This reply was modified 7 years, 3 months ago by
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