• Resolved lordsurfer

    (@lordsurfer)


    Hi,
    after the try to make a reservation for an event, the customer gets an email, that he has NOT join the event.

    During he make the reservation, there is an empty pull down menu. I guess, that will be the problem.

    What is the problem? I’ve checked all the settings…

    CU
    Jens

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hey there,

    Thanks for reaching out πŸ˜„

    Which version of Event Tickets are you using?

    Can you set an up event with RSVPs assigned that we can test and link it here, or do you have an event with RSVP right now?

    In the meantime, I’d suggest working through our Testing for Conflicts guide.

    Take care,
    Ed 🀟

    Thread Starter lordsurfer

    (@lordsurfer)

    Hi Ed,

    I’ve created an event for testing:
    https://www.getupstandup.de/event/test-event

    The versions are:
    Event ticket : Version 4.10.0.1
    Event Calendar: Version 4.8.1

    As you could see, there will stan an empty pull down Box. I guess, this will cause the problem…

    CU
    Jens

    Hey Jens,

    The test event seems to be working for me, as well as the correct RSVP email. Sorry, that I took a while to get back to you, you may have resolved this yourself.

    Event: https://i.imgur.com/IipQU3Q.png
    Email: https://i.imgur.com/WGaYdzf.png

    Take care,
    Ed 🀟

    Thread Starter lordsurfer

    (@lordsurfer)

    Hey Ed,
    The problem is, if some want more then one ticket. The exact amount is missing.

    If you try to order e.g. 3 tickets, than you will get the same mail as if you order only one ticket.

    CU
    Jens

    Hey Jens,

    Gotcha!

    Can you copy your system info from Events β–Ί Help and share with me.

    Take care,
    Ed 🀟

    Thread Starter lordsurfer

    (@lordsurfer)

    Hi Ed,
    here it is:

    __________________________________________________________
    
    Home URL
        https://www.getupstandup.de
    Site URL
        https://www.getupstandup.de
    Site Language
        de_DE
    Character Set
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    Name
        Jens von Gersdorff
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    Permalink Structure
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    PHP version
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    PHP
    
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    Theme
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    Multisite
        -
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    ____________________________________________________
Viewing 6 replies - 1 through 6 (of 6 total)

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