Wrong Image for Custom Type (event)

Resolved cogdog
(@cogdog)

1 year, 7 months ago

I’m trting to get the correct information for content on our site create with The Events Calendar plugin, but it is ignoring the featured image (link) the same image added as Open Graph and Twitter Card Tags post meta, it just uses the default image.

Here is how it looks in the editor (screenshot) and the resulting generated opengraph in the source (screenshot).

Does this plugin work for the content types created by The Events Calendar?

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Muhammad Usama Azad
(@usamaazad99)

1 year, 7 months ago

Hi @cogdog ,

Thank you for contacting us. I hope you are doing well.

We have forwarded your inquiry to our Technical Team for investigation. I will update you accordingly.

Thanks and regards,
WP Experts Support Team

Plugin Support Muhammad Usama Azad
(@usamaazad99)

1 year, 7 months ago

Hi @cogdog ,

I hope you are doing well.

I just wanted to inform you that our Technical Team has replicated the issue in our environment and identified that it is related to the application cache.

The solution I’ve found is to append a random string to the URL to bypass the cache issue.

For example:

https://testing.com/2020/08/05/hello-world/?rand=12512512545563220

If you have any other questions or concerns, feel free to ask.

Thanks & Regards,
WP Experts Support Team

Thread Starter cogdog
(@cogdog)

1 year, 7 months ago

Thanks, that might be fine for your testing environment, but it has no effect on my web site

https://www.oeglobal.org/event/wednesday-demos-live-h5p-in-big-blue-button/?rand=12512512545563220

And see Opengraph data https://www.opengraph.xyz/url/https%3A%2F%2Fwww.oeglobal.org%2Fevent%2Fwednesday-demos-live-h5p-in-big-blue-button%2F%3Frand%3D12512512545563220

We do not run any caching plugins. I guess I will have to try a different plugin.

Plugin Support Daniyal Raza
(@daniyalraza01)

1 year, 7 months ago

Hello @cogdog ,

We’re sorry to hear that the solution didn’t work on your end. It appears to be a specific issue, and we’d like to assist you further. Could you please open a support ticket on our official website? This will allow us to connect you directly with our technical team, who will investigate the issue in more detail and work towards a solution for you.

Thank you for your understanding, and we look forward to resolving this as soon as possible.

Viewing 4 replies - 1 through 4 (of 4 total)

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