The Only Option is to Resync all Images and deactivate Optimole. Then Sync the Shirte Products and reactivate Optimole and Sync again. then it fits.
What i can do? any suggestions?
Plugin Support
Vytis
(@bvytis)
Hi @skywalker7188,
Thank you for using Optimole and contacting us.
I’m not familiar with the “Shirtee” plugin, could you provide more details of the background process and how it works + how it uploads the images?
Could you also share the URL of the product page where the issue occurs and where all the images are the same? I checked a few products but everything seems to be correct there now.
Thanks!
Shirtee is Print on Demand provider, to Sell Merch with WooCommerce.
If i create a Shirt on Shirtee, then it will be synchronized with my shop. The Shirt Image come from Shirtee to my Store. And i guess Optimole take the images instant to the CDN and only take the first one.
For example:
Shirts in Color Black, White, Red.
if i deactivate Optimole, then ich can choose with each Color Button the Shirt and it will be displayed.
If Optimole is activated and sync is on: I create a new Shirt and sync it with my store.
Then is the Image with the Black shirt for all Color the same. I can choose Black, White and Red and its always the Black Shirt. I hope I explained it a little better.
Best Regards
Plugin Support
Vytis
(@bvytis)
Hi @skywalker7188,
It could be an incompatibility issue with the plugin so if you prefer using the offload images (to offload images from your server to save space in it) – please contact us directly via the contact form here -https://optimole.com/#contact and we will send our support plugin to access your dashboard and try to replicate the issue there.
Thanks!
Thanks Vytis.
i try this with the next Shirts again. if this doenst work then it’s too cumbersome for me.Then i use only caching plugin and lazy load, but optimole works well for me with my other WordPress Sites.
Hi Vytis,
i have example for you. Now i load Sync a new Product with Shirtee and Optimole automaticly. Now all Colors are with the Black image.
https://lives-matter.de/produkt/loyal-wolf-wood-herren-organic-tank-top/
Plugin Support
Vytis
(@bvytis)
Hi there,
It could be an incompatibility issue with the plugin so if you prefer using the offload images (to offload images from your server to save space in it) – please contact us directly via the contact form here -https://optimole.com/#contact and we will send our support plugin to access your dashboard and try to replicate the issue there.
Checking it in the front-end doesn’t give a lot of information, I can see the same thing that the image is not changed when clicking on the color but we are not aware of how the plugin works and what images are assigned in the backend.
