Wrong invoices being sent to customers

  • Resolved wedesignuk

    (@wedesignuk)


    10 months, 2 weeks ago

    Hello,

    I have an issue where sometimes a customer makes an order but they receive the wrong invoice? the details do not match up with the invoice sent. But when i manually download the pdf invoice on the woo orders dashboard it displays correct? Its just the email sent ones that sometimes dont?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ahmed Imran

    (@ahmedimran)

    10 months, 2 weeks ago

    Hi @wedesignuk,

    Thanks for reaching out and sorry for the inconvenience.

    That sounds unusual, if the manually downloaded invoice looks correct but the one sent via email doesn’t, it could be due to caching or a timing issue where the email gets triggered before the order is fully updated.

    To help us investigate further, could you please:

    • Confirm if you’re using any caching plugins or SMTP/email delivery services?
    • Let us know whether this issue happens consistently or randomly?
    • Share the specific order number where this occurred, along with a screenshot of the incorrect invoice received via email?
    • Check your site’s WooCommerce > Status page and share the report.
    • Also, if possible, please check your site’s error_log for any recent related entries.

    This information will help us diagnose the issue more accurately.

    Thread Starter wedesignuk

    (@wedesignuk)

    10 months, 2 weeks ago

    Hi Admed,

    Can i have your email please to share my response on, rather than place that information on this public forum?

    Plugin Support Ahmed Imran

    (@ahmedimran)

    10 months, 2 weeks ago

    Hi @wedesignuk,

    You can also reach our technical support team via this link: https://webappick.com/contact/ or through our email: [email protected].

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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