Wrong language in firefox

Resolved joshuawissenbach
(@joshuawissenbach)

3 years, 5 months ago

Hello there,

when the customers try to pay, while using firefox, the PayPal-Popup is in english, even though our shop is in german. In Chrome and Edge, everything is fine. How can this be fixed?

Best regards

The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Support Syde Niklas
(@niklasinpsyde)

3 years, 5 months ago

Hi @joshuawissenbach,

The language of the PayPal buttons and interface is automatically decided by PayPal and depends on multiple factors like PayPal cookies on your device or the browser language configuration. The shop language is not relevant in this regard.

Can you please check if your Firefox is configured with de or de-de?

PayPal does not support just de and may fall back to English if there are no PayPal cookies with a German locale.
In a future update, there may be a setting to manually override the locale. But this is not a priority for the moment, so it may take a few more updates before something like this gets implemented.

Kind regards,
Niklas

Plugin Support Syde Niklas
(@niklasinpsyde)

3 years, 5 months ago

Hi @joshuawissenbach

The next update in January will include a feature to override the locale: https://github.com/woocommerce/woocommerce-paypal-payments/pull/1098

Then you can enforce German labels regardless of the buyers’ browser configuration.
So I will mark this resolved.
If you have any doubts or further questions, please do not hesitate to let us know.
Thanks!

Kind regards,
Niklas

frauelbe
(@frauelbe)

3 years, 1 month ago

Hi Niklas, I have the newest version of WooCommerce PayPal Payments installed, but still facing the same language problem on Firefox like joshuawissenbach 3 months ago. You wrote, the next update in January will include a feature to override the locale. Could you explain, how to get the PayPal popups in German instead of English using Firefox?
Thanks!