Wrong Message Displayed after website migration

  • mike31c

    (@mike31c)


    3 years, 4 months ago

    Hi,

    We recently developed a site with user-verification, all worked well in staging so we migrated it to production using All-in-one-wp-migration. The plugin continued to function as expected for mosts users however:

    For internal users who email now matched the production domain when they attempted to verify their email always get a “verification failed” message. The verification on the back end however passed and they could log in.

    These are standard users not admin (not excluded domain or role) with the same result if they had an existing wordpress user account or a brand new one.

    Any help appreciated.

Viewing 4 replies - 1 through 4 (of 4 total)
  • azizulraju

    (@azizulraju)

    3 years, 4 months ago

    Hi mike31c,
    Kindly share your website registration URL so that we can investigate.

    Regards.

    Thread Starter mike31c

    (@mike31c)

    3 years, 4 months ago

    arcratings.com – I can confirm the issue is for brand-new users as well as those existing before the migration.

    azizulraju

    (@azizulraju)

    3 years, 4 months ago

    Hi Mike,
    Thanks for the URL.

    When I’m following a normal registration process on this URL https://arcratings.com/sign-up/ it’s working fine.

    But the issue came on when I was trying to resend the verification key.
    Screenshot: https://i.imgur.com/wOkzVdD.png
    After investigating the issue, I can see a verification email sent twice for each user. And as a result, multiple verification key was generated, and one key overlapped with others. So, getting two verification emails instead of one is not surprising.
    Screenshot: https://i.imgur.com/1IeolLr.png

    After inspecting your source code, I can see you’re using this resend verification shortcode [uv_resend_verification_form] with a page builder, and my guess is some kind of loop is happening behind the scene.
    To resolve this issue, could you please create a custom page(without builder) and use our resend verification shortcode there?

    It’ll resolve your issue. Let us know the update.
    Regards.

    azizulraju

    (@azizulraju)

    3 years, 4 months ago

    Hi Mike,
    Before following my previous reply, could you please install the latest version, 1.0.98 and give it a try?
    In the latest version, we’ve included the ajax functionality on the form submission. It might resolve your issue.

Viewing 4 replies - 1 through 4 (of 4 total)

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