Wrong Password Reset Link

Resolved dkance
(@dkance)

4 years, 5 months ago

Hi,

When a user requests a password reset, the link received redirects to a WordPress login page.

The sender is [email protected] and the text is not the UM email template for reseting password that is active.

I dissabled all plugins for testing. It did not fixed the problem.

I performed a complete purge. No solution.

I installed a code snippet suggested by @champsupertramp but it did not fix it either.

I appreciate any suggestions.

Regards.

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Contributor Champ Camba
(@champsupertramp)

4 years, 5 months ago

Hi @dkance

Did you assign the Password Reset page in WP Admin > Ultimate Member > Settings > General > Pages > Password Reset page ?

Could you please provide a screenshot of the UM Email Settings?

Regards,
Thread Starter dkance
(@dkance)

4 years, 5 months ago
Hi @champsupertramp,

I am sharing screenshots of the UM Email Settings below

https://drive.google.com/file/d/1Qatl1Ma_6uFY56B3tKX7NXVm2Gykl1ox/view?usp=sharing

https://drive.google.com/file/d/13QMRIQZ-V6alBfKQLTOhWC8ZJzmG6vCL/view?usp=sharing

Although the email template seems to be ok, the email that is being sent has a different text and link that takes you to a WP login page (the email sender is WP). See sender and link below.

Sender: WordPress <wordpress@mysite>
https://mysite/wp-login.php?action=…

I cannot figure out what is going on.

Thanks again.

Regards.
- This reply was modified 4 years, 5 months ago by dkance.
- This reply was modified 4 years, 5 months ago by dkance.
Thread Starter dkance
(@dkance)

4 years, 5 months ago
Hi @champsupertramp,

I came across this YT tutorial fixing the problem.

The problem seems to be in the code for the user.php file.

I am sharing the exact code in my website’s file.
```
if ( ! wp_check_password( $password, $user->user_pass, $user->ID ) ) {
		return new WP_Error(
			'incorrect_password',
			sprintf(
				/* translators: %s: User name. */
				__( '<strong>Error</strong>: The password you entered for the username %s is incorrect.' ),
				'<strong>' . $username . '</strong>'
			) .
			' <a href="' . wp_lostpassword_url() . '">' .
			__( 'Lost your password?' ) .
			'</a>'
```
She replaces the “wp_lostpassword_url()” piece by the “password-reset” page.

What do you think about the diagnostic and recommendation?

There were several comments agains modifying the code.

Thanks.

Regards.`
- This reply was modified 4 years, 5 months ago by dkance.
Plugin Contributor Champ Camba
(@champsupertramp)

4 years, 5 months ago
Hi @dkance

You can change the lost password URL with the following code snippet:
```
add_filter( 'lostpassword_url',  'um_072621_lostpassword_url', 10, 1 );
function um_072621_lostpassword_url( $lost_password_url ) {
    if( ! function_exists('um_get_core_page' ) ) return $lost_password_url;
    
    return um_get_core_page("password-reset");
}
```
The above code will change the Lost Password URL with UM Password Reset Page URL.

Regards,
Thread Starter dkance
(@dkance)

4 years, 5 months ago

Hi @champsupertramp,

Thank you for the code snippet.

It did not fix the problem.

The email sent still has the old WP login link (https://mysite.com/wp-login.php?…).

As I mentioned earlier, the email text and format are not the ones checked as active in UM/Settings/Email/Password Reset Email,

Any suggestions? I am really lost here.

Thanks.

Regards.

Thread Starter dkance
(@dkance)

4 years, 5 months ago

Hi @champsupertramp,

Problem is finally fixed.

The solution was a function of your code (thanks!) and updating SPF and DMARC records with the Host.

Thank you so much for the support.

Regards.

Plugin Contributor Champ Camba
(@champsupertramp)

4 years, 5 months ago

Thanks for letting us know.

Regards,

Thread Starter dkance
(@dkance)

4 years, 2 months ago

Hi @champsupertramp

I am having trouble again with the password reset process (page/link).

Currently when a user enters her email address for reseting the password (login page), she receives an email with a link to the ‘Password Reset’ Page.

The problem is that the ‘Password Reset’ Page only asks for the email address again. So it sends that first email again. It is a loop.

The General Page setting for Reseting the password is ‘Password Reset’

Please advise on how to solve this issue.

Thanks.

Regards.

Thread Starter dkance
(@dkance)

4 years, 2 months ago

@aswingiri, @missveronicatv

If you happen to know how to solve this (send the appropriate link) I would appreciate a piece of advice.

Thanks.

Regards.

Viewing 9 replies - 1 through 9 (of 9 total)

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