Wrong product image for variable products

  • Resolved cocco1976

    (@cocco1976)


    4 years, 4 months ago

    Hi, i have a problem with the main product image. We have all variable products, facebook shop get a variable image (leather image) instead of main product image (bag image).

    There is a way to force facebook to get the main product image instead of a variation image?

    thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Saravanan S, a11n

    (@simplysaru)

    4 years, 4 months ago

    Hi @cocco1976,

    i have a problem with the main product image. We have all variable products, facebook shop get a variable image (leather image) instead of main product image (bag image).

    Are you using any custom plugins for adding images to these variable products? Did you review the plugin documentation about syncing variable products?

    I’d like to understand more about your setup.

    Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

    Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

    Once you do that, you can paste the Gist link here in your reply.

    Thread Starter cocco1976

    (@cocco1976)

    4 years, 4 months ago

    Hi Saravanan,
    for images we don’t use custom or third party plugin.

    here my gist link
    https://gist.github.com/cocco76/f4b0ae50e78ac198e3b4e405a3093cd7

    cheers

    3 Sons Development

    (@3sonsdevelopment)

    4 years, 4 months ago

    Thanks, @cocco1976,

    I believe they will all show the variation image if one is set instead of the main product image. Can you send over the URL to one of the products on Facebook?

Viewing 3 replies - 1 through 3 (of 3 total)

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