Wrong shipping rate

  • Resolved krissti

    (@krissti)


    1 year, 5 months ago

    Hello,
    I am developing an online store https://dr-gummy.com/ . i have installex elex dhl rate pluigin and configured it to show live shipping costs on cart and checkout page.
    Along with this plugin, I have installed the multicurrency plugin by villathemes.
    I am not getting right dhl shipping costs; can you please check and le me know wha might have gone wrong? Or what am i missing configuring his plugin

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author ELEXtensions

    (@elextensions)

    1 year, 5 months ago

    Hello @krissti ,

    Greetings! Sure! We’d be happy to assist you with the plugin setup and resolve the rate issue. To better understand the situation and provide an appropriate solution, could you please share the following details with us?

    1. Rate Scenario: Could you explain the rate issue in more detail?
    2. Product Details: Please provide the weight and dimensions of the product(s) experiencing the issue.
    3. Plugin Settings Screenshot: A screenshot of the plugin settings will help us analyze the current setup.

    Additionally, could you confirm if the rate issue occurs when adding a single product to the cart or when multiple product quantities are added?

    We look forward to your reply!

Viewing 1 replies (of 1 total)

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