• Resolved joni54321

    (@joni54321)


    Hello. I use stripe and WooCommerce Subscriptions plugins. If the customer is not registered, after checkout, only the ,,account has been created,, email gets sent out and the order status goes to pending payment not complete. Know any way to fix this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Brad P. a11n

    (@snaacks)

    Hi @joni54321

    Sorry to see you’re having trouble with subscription checkout and we’ll be glad to help. To assist us in getting started could you please send us a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your reply.

    It would also be helpful to understand what happens when a user is registered, are they able to checkout successfully?

    Thanks!

    Thread Starter joni54321

    (@joni54321)

    I think i found the problem. This happens when the Experimental features is enambled. The problem now, is that i have a checkout field for a second email that dosnt show with the option unchecked.

    If the user is registered before, everything works. User recieves email un the order goes to completed status

    Status:

    ### WordPress Environment ###

    WordPress address (URL): http://datorium.lionssolution.com
    Site address (URL): http://datorium.lionssolution.com
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    WC Blocks Version: ✔ 8.0.0
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    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
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    Disabled Features: minified-js
    settings

    Daily Cron: ✔ Next scheduled: 2022-08-31 12:09:14 +03:00
    Options: ✔
    Notes: 97
    Onboarding: completed

    ### Action Scheduler ###

    Canceled: 1
    Oldest: 2022-08-10 08:07:35 +0300
    Newest: 2022-08-10 08:07:35 +0300

    Complete: 619
    Oldest: 2022-07-31 19:37:07 +0300
    Newest: 2022-08-31 11:57:10 +0300

    Failed: 5
    Oldest: 2021-10-31 07:56:18 +0200
    Newest: 2022-02-11 14:42:41 +0200

    Pending: 73
    Oldest: 2022-08-31 12:56:01 +0300
    Newest: 2024-10-01 20:40:42 +0300

    ### Status report information ###

    Generated at: 2022-08-31 12:04:19 +03:00
    `

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @joni54321!

    Thanks for the reply!

    I think i found the problem. This happens when the Experimental features is enambled. The problem now, is that i have a checkout field for a second email that dosnt show with the option unchecked.

    If the user is registered before, everything works. User recieves email un the order goes to completed status

    I understand that while the order status issue is temporarily remedied, a checkout field you have added to your site is now unavailable.

    To give us an insight, please share with us any fatal errors found under WooCommerce → Status → Logs. You will need to choose the fatal-errors.log option from the dropdown selection you find there.

    We will be here.

Viewing 3 replies - 1 through 3 (of 3 total)

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