Hi @advanxeprintshop
I reviewed your profile and any support threads you have created and couldn’t find any topics, where you have requested for help with your issues with Google For WooCommerce. It’s not clear why you say wrong synchronisation , although you haven’t requested for help in the forums.
Could you please create a new support thread, so we can assist you further? Thanks.
I searched the web, and the documentation and found no answers to my problem, my account was suspended and I had to find an immediate solution!
Hi @advanxeprintshop, thanks for the clarification. If your account gets suspended, reaching out to Google is the next step to understand what the issue and work on them.
Again, please feel free to create a new support thread, so we can assist you further with your issues.
Before I deleted the plugin I did everything, contacted google, requested the revision and it always gave me the same problem one of them was that the product description is loaded with all the HTML code, now that I deleted the plugin and synchronize with API the problems doesn’t give it anymore.
Hi @advanxeprintshop, Sure. We understand.m This custom HTML in the description is usually something coming from a custom editor, not formatting the text correctly, causing this issue. We could have assisted you and solved this, but you didn’t give us an opportunity. That said, this isn’t a support thread. I will leave you to it.
If you need further help in the future, please feel free to create a new support thread, so we can assist.
Thanks for your patience and understanding.
I reactivated the plugin how can I show you the errors it gives me?
Zee
(@doublezed2)
Hello advanxeprintshop,
Thank you for your reply.
You can upload screenshots of errors to https://snipboard.io/ and share the link here. If you want to share longer error logs, then use a tool like Pastebin.com.
Please let me know if you have any other questions. 🙂
https://snipboard.io/7QYfhc.jpg
https://snipboard.io/isH2Tq.jpg
Deactivated plugin and loaded via API it loaded me 68 products right away, activated your plugin they all went to “limited” and going into each songolo product the description is in HTML, so in a few days it will go in error and they will block me account like previous one, I use elementor as builder.
I look forward to your clarification
Hi there @advanxeprintshop,
Thanks for sharing those screenshots.
I’d like to clarify here that **this is a product review thread** and we are not able to provide technical support via product reviews.
You can go to the main forum here and make a fresh post to have us look at this issue from a technical perspective:
https://ww.wp.xz.cn/support/plugin/google-listings-and-ads/#new-topic-0
Here in the product review thread I can only offer general advice. My advice on this issue is to **reach out to Elementor** for assistance.
The default product description field in WordPress/WooCommerce should not pass any HTML coding on to Google when syncing.
If you are passing HTML code to Google, then this most likely means you are not using the native WooCommerce product description field. For example, if you are using Elementor to build your product descriptions, this is an alternate Elementor field that overrides the basic Woo field. In this case, you would need to reach out to Elementor to find out how to suppress the HTML code in this field as they own it and coded it.
One alternative is to use the Short Description field for your Google syncing instead. You can choose this field using a code snippet. More on that here:
https://woocommerce.com/document/google-for-woocommerce/faq/#using-short-description
Again, a reminder that if you have any issues with the snippet or would like us to investigate further, to **open a new support thread**.
