Wrong Visitor IP Address

  • Resolved la1450

    (@la1450)


    5 months, 3 weeks ago

    Is there something I can do to resolve the error I am getting in Wordfence. The document to fix is for a dedicated server, and I am on a shared?

    I can see that you’ve correctly configured Wordfence by the looks of things. Trusted Proxies are present, there aren’t any connectivity issues to/from our servers, the server is definitely using QUIC.cloud CDN etc. However, the server itself is returning a QUIC.cloud IP as the visitor IP for all options available to you in Wordfence. I notice the server is running on Litespeed and have seen this issue come up with that combination before.

    They have a help document that may help resolve this case for you: https://quic.cloud/docs/troubleshooting/wrong-visitor-ip-address/

    Many thanks,

    The page I need help with: [log in to see the link]

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  • Plugin Support litetim

    (@litetim)

    5 months, 3 weeks ago

    @la1450 those settings are at server level. Please contact hosting support team and talk with them about what is happening.

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