Hi @libertar ,
I hope this email finds you well. I apologize for the delay in responding.
Regarding the issue you encountered in the QSM section, I would like to suggest a few steps to help resolve it:
- Please re-save any questions in the quiz and check if the issue persists.
- If possible, kindly provide us with the quiz URL so we can replicate the issue on our end.
Additionally, I would like to know if your website is using any caching plugins. If yes, please let us know the name of the plugin you are using.
We are currently discussing this matter with our higher-level team, and with the additional information you provide, we will attempt to replicate the issue and share a suitable solution as soon as possible.
Thank you for your cooperation and patience. Please feel free to reach out if you have any questions or need further assistance.
Best regards,
Dhanush
temporary public Page
https://www.fidoamicomio.it/questionario/qz/questionario-preaffido-gatto2/
THERE ISN’T CACHE PLUGINS
I try to resave questions without good results
the problems are not blockers. I can finish the quiz to the end but the confirmation mail is not sent
-
This reply was modified 1 year, 6 months ago by
libertar. Reason: More info
Hi @libertar ,
I hope this message finds you well. Thank you for your prompt response and for providing the useful information. I greatly appreciate your cooperation.
To ensure we can better assist you, could you kindly confirm if you are using an SMTP setup for sending emails? Additionally, it would be extremely helpful if you could provide a screenshot of the email page, as this will allow our development team to replicate the issue more effectively.
Thank you once again for your time and support.
Best regards,
please focus on errore message and warning….not on email sending
I have Another quiz that:
.there Is no message “Wrong! You have selected wrong answer”
there Is error “decrypt[question_id] is undefined”
the email sent correctly
Hi @libertar ,
I hope this email finds you well. Apologies for the delayed response, and thank you for bringing this issue to our attention.
We understand your concern regarding the recurring error message, “decrypt[question_id] is undefined”, which you’ve encountered in another quiz. I assure you that our development team is actively investigating the matter and working on a resolution.
We will provide you with an update as soon as a fix is available. Thank you for your patience and understanding during this time.
If there’s anything further I can assist you with, please don’t hesitate to reach out.
Best regards,
Hi @libertar ,
I hope this email finds you well. Apologies for the delay in getting back to you.
Our development team has thoroughly tested the quiz/survey using the link you provided and did not encounter any of the mentioned errors or warnings in the console. To assist further, we’ve created a screencast demonstrating the functionality, which you can view here: Awesomescreenshot Screencast.
If you’re still experiencing these issues, we kindly request you to share a screencast or screenshot of the specific quiz question, including its settings. Additionally, it would be helpful if you could provide the following details:
- Your setup configuration (e.g., PHP version, QSM version).
- The list of active plugins on your site.
This information will help us investigate the issue further and resolve it as quickly as possible.
Thank you for your time and cooperation. Please let us know if you need further assistance.
Best regards,
Dhanush
leaving aside the errors in the dev console I would like you to tell me why there is the error “Wrong! You have selected wrong answer” below the fields that you can also see in the video of your test. all those fields are short text without any correct or incorrect answer settings. Before the last update there were no such errors on this quiz. Please tell me know
thanks
Dear @libertar ,
I hope this message finds you well.
Thank you for your prompt response and for sharing your concerns regarding the issue. After thorough testing from both our development team and support team, we have not encountered any errors or warnings in the console when attempting the quiz you provided.
To assist you further, we kindly request the following:
- A video or screenshot that captures the exact error or issue you’re encountering.
- Details about your setup configuration, including:
- PHP version
- A list of active plugins currently installed on your site.
These details will help us pinpoint the issue more effectively. Since you mentioned the issue arose following the latest update, we will prioritize this and aim to address it in upcoming updates if necessary.
We genuinely appreciate your patience and collaboration as we work to resolve this. Please don’t hesitate to reach out with any additional information or clarifications.
Thank you again for your time and cooperation.
Best regards,
Dhanush
in your video test https://www.awesomescreenshot.com/video/34049537?key=3ee562234f6fb17451a47ee7894533e6. You can see that from the second page after you write the answer show the error in red “Wrong! You have selected wrong answer” …THIS for all questions. For these questions It ISN’T any configuration about correct/incorrect answer and before the last update there ISN’T this problem. Please let me know
thanks
Hi @libertar ,
I hope this email finds you well. I apologize for the delay in getting back to you and appreciate your patience.
Regarding the issue you mentioned, where the quiz displays the error message “Wrong! You have selected the wrong answer” for all questions, it seems that the option “Show the results of each question’s response in real-time” might have been inadvertently enabled.You can refer to the provided screenshot for clarification: https://snipboard.io/Q4AYVi.jpg
To resolve this issue, kindly follow these steps:
- Navigate to the current quiz.
- Go to Options > Display > Progress Controls.
- Disable the option “Show the results of each question’s response in real-time.”
Once this setting is disabled, the message should no longer appear for your quiz responses.
If you need further assistance or have additional questions, please don’t hesitate to reach out.
Thank you for your time and cooperation.
Best regards,
Dhanush
Hi @libertar ,
I hope this message finds you well.
We wanted to follow up on your recent support ticket. Since we haven’t heard back from you, we will be closing this ticket for now. However, if you have any further questions or need assistance, please don’t hesitate to reach out. We are always here to help.
Thank you for your time and attention.
Warm regards,
Dhanush
