WRONG_RESPONSE update__write_to_db__exclusions

Resolved applsys
(@applsys)

4 years, 7 months ago

Hi – Im getting this on 80+ sites. I have installed the latest update now hopign that would fix. If I manually “Sync to cloud” it gets fixed. How do I force this on 80 sites please?

2021-09-28 09:11:56: Error occurred while updating SpamFireWall local base. Error: EXCLUSIONS: WRONG_RESPONSE update__write_to_db__exclusions

Viewing 5 replies - 1 through 5 (of 5 total)

Thread Starter applsys
(@applsys)

4 years, 7 months ago
Debug error log shows
```
ArrayObject Object
(
    [storage:ArrayObject:private] => Array
        (
            [18:13:36_ACTION__FUNCTION_] => Array
(
    [0] => Failed.
Query: ALTER TABLE <code>af_cleantalk_sfw</code> ADD COLUMN <code>source</code> TINYINT(1) NULL DEFAULT NULL AFTER <code>status</code>;
Error: Duplicate column name 'source'
)

        )

)
```
Plugin Author Denis Shagy
(@shagimuratov)

4 years, 7 months ago
Hi @applsys,

Thank you for reporting to us.

This message shows that SpamFireWall doesn’t work at the moment, but the basic spam protection works as usual, so you mustn’t get any spam issues in spite of this message.

The plugin automatically syncs during every 24 hours. So, you can leave it as is on all your sites. On the next day the error message should gone.

Anyway, I will forward your report to developers, we have to find the reason of this.

Let me know if you have any questions or the issue will still persist tomorrow.
- This reply was modified 4 years, 7 months ago by Denis Shagy.
Thread Starter applsys
(@applsys)

4 years, 7 months ago

Hi thanks for the reply. I have found that a site with this error gives false positives on form submissions. Once I forced an upgrade and then a cloud sync it worked. I need a way to force the sync at the moment?
Plugin Support amagsumov
(@amagsumov)

4 years, 7 months ago
Hello @applsys,

I have found that a site with this error gives false positives on form submissions.

This issue shouldn’t be connected to the SpamFireWall error. Anyway, please contact us via our support system for further investigations:
https://cleantalk.org/my/support/open

Once I forced an upgrade and then a cloud sync it worked. I need a way to force the sync at the moment?

The plugin always syncs with cloud during every 24 hours. So, the error should gone soon. But you can manually sync the plugin by pressing “Synchronize with cloud button” as well.
- This reply was modified 4 years, 7 months ago by amagsumov.
Artyom Davydov
(@sartemd174)

4 years, 7 months ago

Hello,

There is a strange behavior of adding source column to sfw table which is already has been added.

Try to go to the plugin settings -> advanced settings -> Enable “Complete deactivation”. After that, deactivate and activate plugin again and paste your access key.

This should fix issue.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘WRONG_RESPONSE update__write_to_db__exclusions’ is closed to new replies.

Tags