Plugin Author
xootix
(@xootix)
Just the clarification on my side for other users:-
We offer refunds only if the plugin isn’t actually working as mentioned.
We politely asked the user to let us check the issue and provide any possible fix, if the issue remains unfixed, we will issue a full refund but the user denied our support so we rejected the refund.
Moreover, the user said the emails are not working which seems very unlikely because the same functionality is part of free version as well.
Thank you!
still don´t working like i said then. they never answered again.
Plugin Author
xootix
(@xootix)
Yes, because the conversation was going nowhere and we cannot answer the same thing again.
The policy is clearly mentioned here.
If you’re still looking for the issue to get resolved, kindly contact.
This is a well known issue and it happens because of the “failed wordpress cron” functionality in your site.
I am happy to refund, if the issue remains unfixed. Kindly share your staging site login details, I will look into it.
You wrote me that. We talked with webmaster, not any plugins have a problem.
i can’t give you access to our website, it´s just a confidence thing.
