WSOD on New Store button

  • Resolved strings6

    (@strings6)


    6 years, 8 months ago

    We created a custom role on the site called: Dealer and gave that role the ability to add Stores (but not publish them), edit their own Stores, and delete their own Stores. It was all working great until recently, the link to add a new store results in a White Screen (WSOD).

    /wp-admin/edit.php?post_type=wpsl_stores

    I can still access the page when logged in as an Administrator user. Any ideas?

    The page I need help with: [log in to see the link]

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  • Thread Starter strings6

    (@strings6)

    6 years, 8 months ago

    Here’s what it turned out to be for me:

    We use iThemes Security, and the WordPress Tweaks section of settings has one for the REST API. We had it set to the recommended Restricted Access, but this appeared to create a conflict. Maybe because we were using a custom role. We set it to Default Access, and now the screen loads again.

    The clue was a Javascript error in the console that said:
    You do not have sufficient permission to access this endpoint. Access to REST API requests is restricted by iThemes Security settings.

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