• Resolved ladykcollection

    (@ladykcollection)


    I am having an issue with my variable product items. When you select a Length in the drop down box a red circle with a while X appears next to the item. I originally thought it was because I did not have a stock set however when I went back and added manage stock with a quantity I am still getting this issue. Any help is greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Thu P. a11n

    (@thup90)

    Hi there!

    The “X” likely comes from another plugin on your site. To find out which one it is, you can do a conflict test with the Health Check plugin. Instruction can be found in this documentation: https://docs.woocommerce.com/document/troubleshooting-using-health-check/

    Thread Starter ladykcollection

    (@ladykcollection)

    I made the recommended updates and removed inactive themes and plugins per the health check recommendations. The issue is still occurring however. Do I need to complete the troubleshooting? Does that in any way alter the site as it states it will need to disable plugins and revert to the original theme.

    All plugins currently on my site were recommended plugins from the theme.

    Plugin Support Thu P. a11n

    (@thup90)

    Hi there!

    Please enable the troubleshooting mode in Health Check to test. Since Health Check would only disable the plugins/ theme in your user session, it won’t affect your site and how other users see it.

    Thread Starter ladykcollection

    (@ladykcollection)

    Do I need to back up my website before I proceed?

    Thread Starter ladykcollection

    (@ladykcollection)

    I attempted this troubleshoot however the issue is still occurring.

    Plugin Support EastOfWest a11n

    (@eastofwest)

    I see from the product linked above that when I select a Length in the dropdown, the red circle with a white x no longer appears next to the item. As the issue seems to be resolved, and we haven’t heard back from you in a while, I’ll go head and mark this thread as resolved.

    If you have any further questions, you can always start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)

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