xml always includes 85 products

  • Resolved dzseti

    (@dzseti)


    5 years ago

    I have set up a Facebook product feed that shows 123 products (correct) or 98 products when filtered (also correct), but the xml always shows a maximum of 85 products. Why is this?

    I have no problems with a similar Google feed that shows 98 products as expected. One difference between the feeds is that the Google feed is of the type “Google Shopping” while the Facebook feed is of the type “Facebook dynamic Ads / Instagram Remarketing”

    • This topic was modified 5 years ago by dzseti.
Viewing 4 replies - 1 through 4 (of 4 total)
  • supportadtribes

    (@supportadtribes)

    5 years ago

    Hi,

    Thanks for using our plugin and reaching out to us. Sorry to hear you have less products in your feed than expected. When configured exactly the same both your Google and Facebook feed should have the exact same products in their feeds so I suspect there is a difference in the configuration of the two feeds. Are you absolutely sure the configurations are identical?

    Also, did you already check this blog post of ours? It explains the different reasons why you might have less products in your feed than expected: https://adtribes.io/help-i-have-none-or-less-products-in-my-product-feed-than-expected/

    Thread Starter dzseti

    (@dzseti)

    5 years ago

    Thanks for getting back. Yes, I did work my way through that.

    The feed statistics for Facebook definitely show 98 (down from 123 after applying a filter), but when I count the <g:id> tags in the xml, I get only 85

    supportadtribes

    (@supportadtribes)

    5 years ago

    Can you share the plugin debug.log URL with us so we can see how you configured your feeds? Instructions on how to retrieve the debug.log URL can be found here: https://adtribes.io/send-your-debug-log-to-support/

    supportadtribes

    (@supportadtribes)

    4 years, 11 months ago

    Assuming the issue at hand is sorted and/or our support is no longer required I will close this topic for housekeeping reasons now.

    Don’t hesitate to reach out to us again whenever you need our help.

Viewing 4 replies - 1 through 4 (of 4 total)

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