XML feed error

  • Resolved madcraft

    (@madcraft)


    6 months ago

    Hi all,

    We’re experiencing an issue with generating the XML feed for https://mybuildingsupplies.ie/. The problem is that in the MBS Final Version plugin settings, the feed shows a constantly changing number of products — from over 5,000 to 1,000+, and we can’t understand why the total product count keeps fluctuating.

    The same happens with the XML feed itself: sometimes it contains around 5,000 products, and later it shows 7,000. The number is always different. No new products have been added to the site recently.

    Previously, Google Merchant consistently showed 6,090 products — no more, no less. Yesterday, the number suddenly increased to 7,300 products.

    Could you please explain how the feed is generated and why this fluctuation is happening at all? Thank you.
    All screenshots are attached.

    https://drive.google.com/file/d/14-ZXlADXshTmRNgdFc1vdVpSf9qpFzaf/view?usp=drive_link

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Tamanna

    (@itamannaa)

    5 months, 3 weeks ago

    Hi @madcraft,

    Thanks for reaching out, and kindly excuse the delay in response due to the weekend.

    I see that you’re using the Pro version of our plugin. As a policy, we’re unable to discuss or share Pro-specific features here on the WordPress forum.

    We kindly ask that you contact our official support team at [email protected]. They’ll be able to review your setup and provide all the details you need regarding the XML feed generation and the product count fluctuations.

    Thanks for your understanding!

    Best regards,

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