You must enable `automatic_payment_methods`

  • FonzieTheDog

    (@delbono72)


    1 month, 4 weeks ago

    Hello

    I configured Universal Payments, and selected some payments and KLARNA,
    an order has been rejected and the log was the following:

    Error processing payment. Reason: You must enable automatic_payment_methods to specify a payment_method_configuration.

    But it seems there is no way to leave the payment_method_configuration blank since it is a select.

    What should I do or what did I do wrong?

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Clayton R

    (@mrclayton)

    1 month, 4 weeks ago

    Hi @delbono72

    Thank you for contacting Payment Plugins. Can you share a product page url to your site so we can review how you have the plugin setup?

    Kind Regards

    Thread Starter FonzieTheDog

    (@delbono72)

    1 month, 4 weeks ago

    Thank you Clayton,
    __hidden__ dot it (no www)

    • This reply was modified 1 month, 4 weeks ago by FonzieTheDog.
    Plugin Author Clayton R

    (@mrclayton)

    1 month, 4 weeks ago

    Hi @delbono72

    Thank you for the website link. Looking at the logs, this error message is affecting one customer, order #c1536. I don’t see that error for any other customers.

    The logs are being reviewed to understand how this customer’s payment intent got out of sync. We will then try to replicate that error in our development environment.

    To unblock this customer, you could go to your WordPress orders_meta table and remove the _payment_intent_id key for that order.

    Once we’ve tried to recreate the issue I will update this thread.

    Kind Regards

    Thread Starter FonzieTheDog

    (@delbono72)

    1 month, 4 weeks ago

    I didn’t know you can access those data.
    Where is your server based? Where is your privacy policy? So I can sync mine.
    thanks

    Plugin Author Clayton R

    (@mrclayton)

    1 month, 4 weeks ago

    Hi @delbono72

    Where is your server based?

    There is no server, it’s directly through Stripe. Stripe provides Platforms access to log data.

    Kind Regards

    Plugin Author Clayton R

    (@mrclayton)

    1 month, 4 weeks ago

    Hi @delbono72

    After doing some research the issue appears to have happened because the form field _stripe_payment_method_type was missing from the customers request. This is a field specific to the Universal Payment Method.

    Are you using any kind of cache on your checkout page? The plugin includes this field when the checkout page renders so I am not sure why it would be missing from the request for this customer.

    Kind Regards

Viewing 6 replies - 1 through 6 (of 6 total)

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