Your API Key is WRONG!

Resolved Dave
(@csn123)

8 years, 9 months ago

I created an API ID in Sparkpost, pasted it directly into Mailster and get the error “Your API Key is WRONG!”.

When I send a test message, it routes through Sparkpost, so it looks like the ID is valid but the system does not think it is.

Furthermore, as it believes the API ID to be incorrect, it won’t show me the extra options.

I don’t think the verified setting is being saved properly.

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author EverPress
(@everpress)

8 years, 9 months ago

Hi!

Please try to resave the settings. If you API key is correct it should recheck with the SparkPost server.

Hope that helps!

Thread Starter Dave
(@csn123)

8 years, 9 months ago

Did that and it still fails. Inadvertently lost all my settings and even that fails.

The error I get in the dashboard is “Not able to get Account details. Make sure your API Key is correct and allowed to read Account details!”
Thread Starter Dave
(@csn123)

8 years, 9 months ago
Thought this might be of use from the System Info tab:
```
Delivery Method               sparkpost
SMTP Port check               no smtp
Send at once                  5
Send limit                    1000
Send period                   24

Test Mail                     OK

Port 110                      (pop3) open.
Port 995                      (pop3s) open.
Port 993                      (imaps) open.
Port 25                       (smtp) open.
Port 465                      (urd) open.
Port 587                      (submission) open.
```
I’m also running:
```
                              Mailster - Email Newsletter Plugin for WordPress: 2.2.9
                              Mailster Contact Form 7: 1.0.1
                              Mailster Google Analytics: 1.0
                              Mailster reCaptcha: 1.1
                              Mailster SparkPost: 1.0
```
Looking at the database, the verification setting in the array is 0, so presumably the Mailster interface cannot handshake with Sparkpost to verify the URL. However, the API key has all privileges granted, and when I send a test message, it routes through Sparkpost.
Plugin Author EverPress
(@everpress)

8 years, 9 months ago

We provide all of our official support via the member area on our website. If you have not done so yet, please use the link below to register for access so that you can post your question there: https://mailster.co/go/register/

We are looking forward helping you out.
Thread Starter Dave
(@csn123)

8 years, 9 months ago
Found the issue. This plugin will only work with a master level API key. If you limit it to a sub-account, it will fail verification in Mailster.
- This reply was modified 8 years, 9 months ago by Dave.
Plugin Author EverPress
(@everpress)

8 years, 9 months ago

Hi!

Yes, only the master API key has account view capabilities. Thanks for pointing this out, we’ll update our article.

Regards

Viewing 6 replies - 1 through 6 (of 6 total)

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