“Your login confirmation link”

  • Resolved gmadkins

    (@gmadkins)


    2 years, 5 months ago

    I recently setup WP 2FA on a multisite instance for all sites in my installation. I have a user on one site (many other users can use successfully) who doesn’t get an emailed OTP code but gets a email “Your login confirmation link for XYZ site” with a link. The text of the email is

    —

    Someone from x.x.x.x is trying to log in to the XYZ Website.

    Verify the login by clicking this link. If this is not you, please ignore this email and contact your website administrator.

    Note: as a security precaution, the login verification link only works when the link is clicked from the same browser and device combination from where you are trying to log in. If this is not the same browser and device, please copy the link and manually paste it in the address bar of the browser which you are using to log in to the website.

    —

    This sometimes works but not sure why its not prompting for the OTP code when I have this set from network admin settings and sometimes its just an infinite loop of this clicking the link and then doing it over and over.

    Any ideas?

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  • Plugin Contributor robertabela

    (@robert681)

    2 years, 5 months ago

    Hello gmadkins,

    Sorry for the late response. 2FA over a link is a premium feature, so I am presuming you are using the Premium plugin. Can you please send us an email with us much details as possible to [email protected]? Please also include the System information file from the Help & Contact Us section in the plugin.

    These forums are reserved to the free edition users. Thank you very much for your cooperation and understanding.

    Have a great day.

Viewing 1 replies (of 1 total)

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