Your Site is Experiencing a Technical Issue

Resolved

(@jmonlinewp)

Hello,

A ‘Your Site is Experiencing a Technical Issue’ email notification has been occurring every morning for about 2 weeks now on our customers website. I’ve had our developer investigate and he believes the issue happens within the plugin’s hidden ajax action which makes it hard to track/debug and if he understands correctly, something is wrong with some Facebook API request/response.

Below is the error details from the email. I appreciate any assistance on this issue. Thank you!

WordPress version 6.8.2

Active theme: JmFramework (version 2.8.5) Current plugin: Meta pixel for WordPress (version 4.1.5) PHP version 8.2.29

Error Details

=============

An error of type E_ERROR was caused in line 196 of the file /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Http/Adapter/CurlAdapter.php. Error message: Uncaught FacebookAds\Exception\Exception: Error in the HTTP2 framing layer in /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Http/Adapter/CurlAdapter.php:196

Stack trace:

#0 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Http/Client.php(215): FacebookAds\Http\Adapter\CurlAdapter->sendRequest()

#1 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Http/Request.php(286): FacebookAds\Http\Client->sendRequest()

#2 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Api.php(152): FacebookAds\Http\Request->execute()

#3 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Api.php(205): FacebookAds\Api->executeRequest()

#4 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/ApiRequest.php(171): FacebookAds\Api->call()

#5 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Object/AdsPixel.php(292): FacebookAds\ApiRequest->execute()

#6 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Object/ServerSide/EventRequest.php(284): FacebookAds\Object\AdsPixel->createEvent()

#7 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Object/ServerSide/EventRequest.php(277): FacebookAds\Object\ServerSide\EventRequest->defaultExecute()

#8 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Object/ServerSide/EventRequest.php(247): FacebookAds\Object\ServerSide\EventRequest->sendToCAPIEndpoint()

#9 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/core/class-facebookserversideevent.php(197): FacebookAds\Object\ServerSide\EventRequest->execute()

#10 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/core/class-servereventasynctask.php(207): FacebookPixelPlugin\Core\FacebookServerSideEvent::send()

#11 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/techcrunch/wp-async-task/wp-async-task.php(164): FacebookPixelPlugin\Core\ServerEventAsyncTask->run_action()

#12 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-includes/class-wp-hook.php(324): WP_Async_Task->handle_postback()

#13 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()

#14 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()

#15 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-admin/admin-post.php(58): do_action()

#16 {main}

  thrown

This topic was modified 7 months, 3 weeks ago by Steven Stern (sterndata). Reason: moved url

The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support

iodic

(@iodic)

7 months, 3 weeks ago

Hi @jmonlinewp, thank you for reaching out about this problem. We have shared the issue with the dev team and will get back to you as soon as possible.

In the meantime, can you share your system status report so we can have a better picture of your site’s setup?

Best,
Marko

Thread Starter

jmonlinewp

(@jmonlinewp)

7 months, 3 weeks ago

Hi Marko!

Here’s the System Report:

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negotiatoruk

(@negotiatoruk)

7 months, 2 weeks ago

We’re experiencing the same issue. It’s been recurring across several of our websites for at least six months. After certain updates, the problem temporarily disappears but then reappears again. This seems to be a well-documented and ongoing issue with the plugin.

Plugin Support

Marija

(@marijastuntcoders)

7 months, 1 week ago

Hi @jmonlinewp – upon reviewing the error and your System Status report, we noticed that there’s an issue with your website’s security certificate:

View post on imgur.com

Please fix the issue with the certificate, and let us know if the issue persists.

@negotiatoruk – please open a new support thread so that we can look into this further.

Kind regards,
Marija

Thread Starter

jmonlinewp

(@jmonlinewp)

7 months, 1 week ago

Hi Marija,

The client has not paid their SSL certificate so we let it expire on August 28th. If/when the client pays, this security notice will disappear.

Interestingly, the last WP Critical Error notification we received was on August 27th, the day before the SSL expired. Once the client pays and the SSL is active again, I’ll be sure to post here if the notification begins to come back daily.

Thank you,

Plugin Support

Marija

(@marijastuntcoders)

7 months, 1 week ago

Thanks for letting us know @jmonlinewp !

Feel free to reach out again if that happens.

Kind regards,
Marija

Thread Starter

jmonlinewp

(@jmonlinewp)

5 months, 2 weeks ago

Hello,

The customer has come back and the website is back online: https://www.voodoosprockets.com which means the daily ‘Your Site is Experiencing a Technical Issue’ email notification has returned.

Here’s the error details in the email:

Error Details

=============

An error of type E_ERROR was caused in line 177 of the file /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Http/Exception/RequestException.php. Error message: Uncaught FacebookAds\Http\Exception\ServerException: An unknown error occurred in /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Http/Exception/RequestException.php:177

Stack trace:

#0 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Http/Client.php(226): FacebookAds\Http\Exception\RequestException::create()

#1 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Http/Request.php(286): FacebookAds\Http\Client->sendRequest()

#2 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Api.php(152): FacebookAds\Http\Request->execute()

#3 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Api.php(205): FacebookAds\Api->executeRequest()

#4 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/ApiRequest.php(171): FacebookAds\Api->call()

#5 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Object/AdsPixel.php(292): FacebookAds\ApiRequest->execute()

#6 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Object/ServerSide/EventRequest.php(284): FacebookAds\Object\AdsPixel->createEvent()

#7 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Object/ServerSide/EventRequest.php(277): FacebookAds\Object\ServerSide\EventRequest->defaultExecute()

#8 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/facebook/php-business-sdk/src/FacebookAds/Object/ServerSide/EventRequest.php(247): FacebookAds\Object\ServerSide\EventRequest->sendToCAPIEndpoint()

#9 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/core/class-facebookserversideevent.php(197): FacebookAds\Object\ServerSide\EventRequest->execute()

#10 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/core/class-servereventasynctask.php(207): FacebookPixelPlugin\Core\FacebookServerSideEvent::send()

#11 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-content/plugins/official-facebook-pixel/vendor/techcrunch/wp-async-task/wp-async-task.php(164): FacebookPixelPlugin\Core\ServerEventAsyncTask->run_action()

#12 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-includes/class-wp-hook.php(324): WP_Async_Task->handle_postback()

#13 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()

#14 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()

#15 /srv/ssd/vhosts/voodoosprockets.com/httpdocs/wp-admin/admin-post.php(58): do_action()

#16 {main}

  thrown

Let me know your thoughts. Thanks!

Plugin Support

Marija

(@marijastuntcoders)

5 months, 2 weeks ago

Hi @jmonlinewp !

Can you open a new thread on the forum detailing the issue? Please share your site’s system info using Pastebin as well – you can locate it under [site-url]/wp-admin/site-health.php?tab=debug.

Kind regards,
Marija

Thread Starter

jmonlinewp

(@jmonlinewp)

5 months, 2 weeks ago

Thanks @marijastuntcoders!

I’ve created a new thread: https://ww.wp.xz.cn/support/topic/your-site-is-experiencing-a-technical-issue-149/#new-topic-0

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