Your UpdraftClone is still setting up.

  • Resolved sandspice888

    (@sandspice888)


    7 months, 2 weeks ago

    Hello,

    I used a token to create an Updraft clone, but my updraft clone seems to be hanging. I received an email telling me it was ready, but when i click on the link a get a screen with the message ‘Deploying Site Data’ but the clone isn’t ready.

    Please advise urgently since this clone will be deleted within one day.

    Regards,

    Jerry

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    7 months, 2 weeks ago

    Hi,

    To help us work out the cause of your problem, can you please send us a copy of the full backup log?
    This can be found in the UpdraftPlus Existing Backups tab. The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter sandspice888

    (@sandspice888)

    7 months, 2 weeks ago

    I’ve since deleted the clone that did not complete – since I didn’t want to waste another token. However, I’ve now spent another token to create a clone of a different site, and I have exactly the same result – the clone is not completing. Seems like I’m just wasting tokens for nothing. Here is the link to the uncompleted clone https://vqfw0hsf184.c.updraftclone.com/

    Please note I will also delete this clone before the 24 hours expires, so as not to waste my remaining tokens

    Plugin Contributor bcrodua

    (@bcrodua)

    7 months, 1 week ago

    Hi,

    Apologies for the delay.

    Thanks for the update. I’ve just checked the clone link you shared, and it appears to be working fine now. It would sometimes take a while for the site to propagate.

    If you’ve purchased clone tokens, please reach out to us directly through our premium support form here: https://teamupdraft.com/support/premium-support-form/

    Best,
    Bryle

Viewing 3 replies - 1 through 3 (of 3 total)

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