Hello Markus,
thank you for reaching out to us, we are here to help.
We would like to take a look into this issue, but we would need you to provide some additional details:
– WooCommerce > Status > Get system report > Copy for support
– WooCommerce > Status > Logs > select “zettle-pos-integration-\[…\]” in the dropdown and click on view.
Next to this, we might ask to get access to a staging site, to test and verify the issue with our own Zettle testing account to see if it might be account related.
If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://zettle.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well)
Kind regards,
Joost
Hi @joostvandevijver ,
I tried it on a dummy site with a test Zettle account, which it did set up a few days ago.
And I was immediately able to reproduce the issue.
This setup was a _freshly_ installed WordPress + Woocommerce + Zettle, no migration, no DB export, nothing. Just two products I created a few days ago to check the issue with the missing images (the other thread I opened).
I wanted to record a screen cast for demonstration purposes and started from scratch:
– I disconnected Zettle
– I deleted all products from Zettle
– I reconnected Zettle and did an initial sync
And then I tried to reproduce the issue – without luck.
While now writing this message, I wanted to double-check and was able to reproduce the issue again… but now, that I wanted to record it, it’s not occurring – as if it knows, I’m trying to gather evidence 😉
Finally, after dozens of tests, I was able to reproduce the issue – this time with a simple product and have a recording of it.
I will create a ticket, share the screencast and the data with you.
Since the machine I was able to reproduce it on is a blank environment, you can get all the access, you want.
Best
Markus
PS: by the way – after deleting all products, disconnecting, reconnecting and a fresh sync, also the issue with the lost product images seem to be gone on my testing environment…
Hello Mark,
as I responded to the ticket you opened with our service desk, this is a known issue, and we have documentation on this here.
Please see if that can help you correct the issue and give me a response on the service desk ticket. I will mark this thread as resolved.
Kind regards,
Joost
Hi @joostvandevijver ,
as answered via ticket – the docu does not apply for the case I recorded, as far as I understand.
Can you please double-check?
Thanks
Mark
Hello @markisu72
As informed on the private ticket you opened with us, we are investigating this issue with high priority. We see that the stock sync from Zettle to WooCommerce is not working correctly, and were also able to reproduce the issue. At this moment, I am pending the response from our developers.
My guess is that an update of WooCommerce is causing this, since we did not release an update to our plugin for some time now. Once we know more, we will let you know.
Kind regards,
Joost
Hi @joostvandevijver ,
it seems with the fix on Zettle side, this issue is history.
Best
Markus
