• Resolved randomaz

    (@randomaz)


    Since RHEL 9, Duplicator creates the archive file with permissions 600 when using zip. The installer is still 644. Using 600 means that multi hosted systems eg Virtualmin that have owner/group set to owner:owner with apache a member of the group can no longer download the archive file.

    The 600 also happens on standalone RHEL 9 web servers, so the problem is not caused by Virtualmin, just exposed by it.

    The .daf format is created properly as 644 but size restrictions …

    I would appreciate if you could please investigate and rectify.

    • This topic was modified 3 years, 2 months ago by randomaz.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter randomaz

    (@randomaz)

    Oops! This appears to have been corrected in the latest update. 🙂

    • This reply was modified 3 years, 2 months ago by randomaz.
    Thread Starter randomaz

    (@randomaz)

    Then again, the only person to test it today still has the .zip file at 600 and can’t download it.

    I can’t see any difference between this and the test websites, I thought it might be size so I loaded the test website with files and no problem.

    Another observation is that moving between the two Location options fixes the permissions, but only for the existing archive files and thus has to be done for each new archive.

    All sites tested so far are up to date in all ways.

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @randomaz ,

    Thanks for contacting Duplicator support!

    You’ve mentioned that the problem has been fixed in the latest release and all the test sites are up to date.

    You’ve mentioned also the below
    The only person to test it today still has the .zip file at 600 and can’t download it.

    I’m afraid I don’t understand the situation. Could you please let me know if the permission issue still exists so that we can investigate it?

    I’m looking forward to your reply.

    Thanks!

    Thread Starter randomaz

    (@randomaz)

    Yes, the problem does still exist, but not for all cases.

    I don’t have access to users web sites to test it, so I can only find out when one reports to me, and I don’t think that most do backups often.

    The site that still has the problem allowed me to log in as administrator to check it myself, and I confirmed that Duplicator (and everything else) is up to date, and that creating a zip archive could not be downloaded. I then checked and the archive file is 600.

    I have since created a cron job to run every minute which changes archive files to 644 – it only needs 640 actually.

    Prior to that user report, both myself and another user tested with spare domains and created new wordpress sites and Duplicator behaved – that was the reason for my Oops post.

    Lastly, I have added a bunch of junk files to my test website to get the backup file size up – it still worked. The files were just added, not imported to wordpress.

    So yes, please investigate.

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @randomaz ,

    To be able to investigate this issue, please contact Duplicator Pro support:
    https://snapcreek.com/support/ as investigating this issue requires you to share data from your website that shouldn’t be posted publicly.

    Kindly, mention this support thread URL in your message to Duplicator Pro support.

    I’m looking forward to hearing back from you.

    Thanks!

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @randomaz ,

    I’m closing this ticket for inactivity. Please don’t hesitate to contact us in a new ticket if you need any help with Duplicator.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

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