ZIP file cannot be read

  • Resolved gnarreb

    (@gnarreb)


    11 years, 3 months ago

    I’m new with BackupWordpress, version 3.2
    PHP 5.6

    It installed fast, ran by itself. Creates files and sends eMail with success.

    Problem: The 67 MB file with a cryptic name like “zizCaOXY” (no extension!!) cannot be opened on my Mac and not on my Windows machine. they both claim, it’s no valid file.

    Adding “.zip” as extension doesn’t help. I get the message “PCLZIP_ERR_READ_OPEN_FAIL (-2)”

    I tried to add the
    “define( ‘PCLZIP_TEMPORARY_DIR’, ABSPATH . ‘wp-content/backups/’ );”

    to the wp-config.php. No effect though.

    What else can I do?

    Thomas

    https://ww.wp.xz.cn/plugins/backupwordpress/

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Contributor Paul de Wouters

    (@pauldewouters)

    11 years, 3 months ago

    Thomas

    That may be a sign that there was not enough space to finish the backup. That cryptic file name is actually the temporary file created by the zip process, so it won’t be usable.
    Can you check if you have enough disk space on your hosting for the backup?

    thanks

    Thread Starter gnarreb

    (@gnarreb)

    11 years, 3 months ago

    Paul,
    you fast!!!! Great

    My hosting site tells me:

    9.8 GB total
    3.0 GB used
    6.8 GB free

    Is this the info you were asking for?

    Thomas

    Plugin Contributor Paul de Wouters

    (@pauldewouters)

    11 years, 3 months ago

    Looks like you have enough space.
    Could you try a manual backup?

    Thread Starter gnarreb

    (@gnarreb)

    11 years, 3 months ago

    Yes
    so far I always did it manually via FTP for the WordPress folder and phpMyAdmin for the mysql.
    DataBase size is 42.6 MB

    Thomas

    Plugin Contributor Paul de Wouters

    (@pauldewouters)

    11 years, 3 months ago

    gnarreb

    Sorry, I meant go to the BackUpWordPress admin page and click “run now” if you haven’t tried that yet

    Thread Starter gnarreb

    (@gnarreb)

    11 years, 3 months ago

    Paul!

    Yes I did numerous times….

    By now I do 4 Archive Files withe the mySQL stuff and it always creates a new temp ZIP file which is the deleted with the next run.

    Thomas

    Plugin Contributor Paul de Wouters

    (@pauldewouters)

    11 years, 3 months ago

    Could you enable support via the admin page and then we can take it from there

    thanks

    Thread Starter gnarreb

    (@gnarreb)

    11 years, 3 months ago

    I remember doing this yesterday, but now there is just a message window popping up.

    Thomas

    Thread Starter gnarreb

    (@gnarreb)

    11 years, 2 months ago

    Paul,

    are you still on this?

    Thomas

    Thread Starter gnarreb

    (@gnarreb)

    11 years, 2 months ago

    I was hoping for the update to fix the problem. But it still does not create valid Backups.

    Plugin Contributor Paul de Wouters

    (@pauldewouters)

    11 years, 2 months ago

    gnarreb

    Just send a message through the WordPress admin – and link to this thread 🙂

    Thread Starter gnarreb

    (@gnarreb)

    11 years, 2 months ago

    Hi Paul,

    the title of this thread says, my problem is solved?

    I posted the link in the support of the admin. Nothing came back and now support is “closed”, i.e. it does not open a chat window.

    Thomas

    Plugin Author cuvelier

    (@cuvelier)

    11 years, 2 months ago

    Hi Thomas,

    Our inbuilt support system is currently down. We’re looking why it’s gone down.

    As for this issue you’re experiencing, we’ll still need to investigate the problem.
    Hopefully support will be back in action soon, I’ll reach out to you when it’s back.

    Cheers!
    Owain

    Thread Starter gnarreb

    (@gnarreb)

    11 years, 2 months ago

    Thanks Owain!

    As it does not show any error, just no reaction I was looking for problems on my end….

    Thomas

Viewing 14 replies - 1 through 14 (of 14 total)

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