ZipArchive Extension Missing from PHP 7.4.3

  • Resolved jetxpert

    (@jetxpert)


    6 years, 3 months ago

    We are using the Avada theme for our website and the latest version of PHP provided by SiteGround (PHP 7.4.3).

    Unfortunately, we cannot import/export our Fusion Sliders because SiteGround has not loaded the ZipArchive extension into its PHP 7.4.3 module.

    Natively, PHP 7.4.3 has the ZipArchive extension installed (click here for PHP’s changelog)

    In order to import/export our Fusion Sliders, we are constantly downgrading PHP to 7.3.15 (using SG Optimizer) which includes the ZipArchive extension.

    Please review and load the ZipArchive extension into PHP 7.4.3. There are no known safety issues or concerns out there!

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter jetxpert

    (@jetxpert)

    6 years, 3 months ago

    Almost forgot …. click here to view our Server Environment (demonstrating ZipArchive is not installed).

    Plugin Author Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    6 years, 2 months ago

    This has nothing to do with the SG Optimizer so I am marking it as solved. I will however forward your request to our ops team so they can look into it.

    Anonymous User 14808221

    (@anonymized-14808221)

    5 years, 9 months ago

    This is not resolved. SiteGround categorically seems to block any ZipArchive code/not load the respective libs.

    I am all in favour of keeping things neat but this issue needs to be discussed and fixed, how are we supposed to use SiteGround professionally if we can’t use all of PHP’s features?

    Thanks

    Plugin Author Hristo Pandjarov

    (@hristo-sg)

    SiteGround Representative

    5 years, 9 months ago

    As already mentioned, this has nothing to do with the SG Optimizer plugin.

    Thread Starter jetxpert

    (@jetxpert)

    5 years, 9 months ago

    @hristo-sg,

    At the time we wrote this issue, we felt it was related to SG Optimizer because SG has stated that it makes our website better and faster (front-end and back-end).

    And since SG Optimizer included the option to change PHP versions, we felt the dependency merited above report. Further, this issue also triggers a WP Site Health warning which we want to fix as well.

    In any case, we issued Ticket Nos. 3395517 and 3473112 on February 20, 2020 asking SG to solve this issue and this was their response (happens often with many other issues):

    We can not provide ETA when the module will be included in our PHP 7.4 package. Please note that due to the custom server environment that we are using we can not use the default module and a modified version needs to be created for the package of PHP 7.4 we are using. I would advise you to check regularly if the module is being included or you could contact us again at a later point so we can check this for you.

    Thank you for your understanding and patience.

    Of course if you need any additional information or assistance, please do not hesitate to contact us back at any time.

    Best regards,

    Aleksandar Dimitrov
    Senior Technical Support

    So, to date, SG has not fixed this issue. It is a shame that SG cannot load the ZipArchive module into PHP 7.4 – in just seconds – to satisfy this topic which appears to be affecting many other SG customers.

    Would appreciate if you can contact your developers and ask them to activate this module (or a modified version as you did for PHP 7.3.X).

    Seven (7) months have passed and nothing has been done to alleviate this issue.

    Again, help needed.

Viewing 5 replies - 1 through 5 (of 5 total)

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