Hello,
Thank you for reaching out and for the detailed information.
First, I want to reassure you that MeetingHub is working correctly. We can confirm this because regular Zoom meetings are being created successfully, which means your Zoom API connection and plugin configuration are set up properly.Why meetings work but webinars do not
In Zoom, meetings and webinars are treated differently.
- Meetings are included with standard Zoom plans
- Webinars are a separate feature with additional requirements
When you try to create a webinar, MeetingHub asks Zoom for permission on behalf of the selected host user. Zoom is currently responding with this message:
“Webinar plan is missing. You must subscribe to the webinar plan and enable webinars for this user.”
This response is coming directly from Zoom, not from MeetingHub.What this means in simple terms
Even if your Zoom account supports webinars:
- The specific Zoom user (host) selected in MeetingHub must have webinar access enabled
- If that user does not have webinar permission, Zoom will block the request
That’s why webinar creation fails, while meetings continue to work.About purchasing the webinar feature
If webinar access has not been purchased from Zoom, then Zoom requires you to purchase the Webinar add-on first.
If it has already been purchased, then you just need to:
- Log in to your Zoom Admin Dashboard
- Go to User Management → Users
- Select the host user used in MeetingHub
- Assign and enable the Webinar feature for that user
Important clarification
MeetingHub cannot enable webinars by itself or bypass Zoom’s subscription rules.
It simply follows Zoom’s API and shows the exact message Zoom sends back.
Once webinar access is enabled for the host user, you’ll be able to create webinars from MeetingHub without any issue.
If you’d like help checking this inside Zoom, feel free to let me know and I’ll guide you step by step.
Thank you,
