Without the plugins, this is the expected behavior. Only the admin receives an email for cancelled orders, and the Processing email will be sent because the order moves from a core order status (which is still currently working). As I stated previously, it is only moving from a custom status to the core Processing status, and sending a cancellation email to the customer (not the admin) that don’t work. You may know something I don’t, so if I am speaking incorrectly please feel free to let me know.
Thanks.
Hello @margaretwporg I appreciate your response. I do in fact have the WPMail email log enabled, and the emails do not show up in the log (neither the processing nor the cancellation), and just for clarity, I am no longer using the Skyverge plugin, I am now using the Tryche Custom Status plugin.
