Andre Gagnon
Forum Replies Created
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Forum: Plugins
In reply to: [Presto Player] Public Videos Don’t Work After UpdatePerhaps varnish caching is still caching the page. Can you try clearing varnish cache on your server?
https://support.cloudways.com/wp-content/uploads/2014/09/2-6.png
Forum: Plugins
In reply to: [Presto Player] Public Videos Don’t Work After UpdateHi There,
Happy to help. Are you deferring javascript? It will work with our player, however, it looks like there are other javascript errors happening on your page.
WordPress outputs some inline javascript with it’s wp.i18n script. Deferring that script looks like it’s breaking that default WordPress functionality:
https://share.getcloudapp.com/YEuR0XXv
What script plugins are you using? You may want to exclude wp.i18n as it seems to be causing javascript errors on your page.
Forum: Plugins
In reply to: [Presto Player] Default works, YouTube optimized does notIt could be due to caching or perhaps script orders changing slightly. When using javascript combining/minifying, it’s not a turn it on and forget it type of setting. Typically this requires some setup and troubleshooting to make sure everything works properly.
Could you try turning off rocket loader temporarily so we can be 100% sure that’s the issue happening here?
Forum: Plugins
In reply to: [Presto Player] Default works, YouTube optimized does notHappy to help! It looks like an issue with your rocket loader script:
https://share.getcloudapp.com/Koud5P4E
It looks like it can’t find the wp object when the page load which is needed for translations (wp.i18n).
https://share.getcloudapp.com/NQuwm6YN
You may need to tweak this setting to possibly make sure the wp.i18n script loads before scripts needed on the page, or it may throw a javascript error which can prevent other scripts from executing properly
Forum: Plugins
In reply to: [Presto Player] not working after the updateThis can happen for a few reasons:
1. You are combining or minifying javascript. This won’t work with our script since it’s loaded via a Javascript module for performance reasons. You’ll need to exclude our script from script combining. You most likely don’t want to be combining anymore, anyway since you’re probably running http2. Are you combining Javascript?
2. A CDN you’re using is blocking our javascript files. Are you using a CDN?Can you check these two things?
Forum: Plugins
In reply to: [Presto Player] not working after the updateHi There!
Happy to help! Custom presets are a Pro feature, so they are not available in the free version of the plugin. But please let me know if you are referring to something else here.
Forum: Plugins
In reply to: [Presto Player] Mailchimp integration not always working in SafariHappy to help! Let me know if you have any other questions.
Forum: Plugins
In reply to: [Presto Player] After the update the poster image do not appear@highonhealth Thanks for reporting. Do you have a link so I can see the issue?
Forum: Plugins
In reply to: [Presto Player] Mailchimp integration not always working in SafariHi There!
Thanks for reaching out! Happy to help with this.
Email collection will only happen for users who are not logged in. This is because it’s assumed if someone has a login to your site, you already have their email address. Can you try checking in Safari when logged out or in a private window? I just checked and everything is working on my end.
When you mention lag, are you talking about when playing the video? Did you optimize the video for viewing on the web?
https://prestoplayer.com/docs/how-to-optimize-video-for-smooth-website-playback-using-handbrake
Forum: Plugins
In reply to: [Presto Player] After the update the poster image do not appearCan you try updating to 1.0.13? I believe there was a poster image bug here that should be fixed.
Forum: Plugins
In reply to: [Presto Player] Compatibility with MacOSX?Just following up here. Are you still having issues?
Forum: Plugins
In reply to: [Presto Player] Broken ARIA menuI’m going to resolve this one since we have a ticket started for development. But please feel free to reopen if you need any additional assistance in the meantime.
Forum: Plugins
In reply to: [Presto Player] After update to 1.0.3 videos do no showGreat! Let me know if you need any additional assistance!
Forum: Plugins
In reply to: [Presto Player] After update to 1.0.3 videos do no showHi Psychonet,
Do you have any minification of scripts enabled? We lazy load our script via a javascript module, so this could cause a 404 issue if you ware minifying, caching or combining scripts.
Forum: Plugins
In reply to: [Presto Player] Impossible to add chapters beyond an hourHappy to help! Please reach out again anytime.
