Andre Gagnon
Forum Replies Created
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Forum: Plugins
In reply to: [Presto Player] Safari Problem : Ios and MacOsHi There,
At first glance, it looks like another plugin is throwing a javascript error which is preventing Youtube from loading. The Facebook Conversion Pixel script is throwing an error that’s only on Safari for some reason. It’s probably that their code is not Safari compatible and it’s breaking the page. Can you try deactivating that plugin momentarily?
Thanks! We’ll add this one to our roadmap for sure. I appreciate the feedback.
- This reply was modified 2 years, 9 months ago by Andre Gagnon.
Hi Jackson,
We will be adding more form validation options. What specifically are you looking for with min/max currently? Is this for a textarea?
Hi Shah,
We don’t yet have controls for this. We will have to enhance our product list shortcode to account for this. Thanks for reaching out about it!
Hi Jackson!
This is something Stripe is doing on its own. They are pretty aggressive about this for some reason, enabling it by default for all stripe accounts. You will want to turn this off on your Stripe account directly.
Any other questions, just let me know.
Thanks for reporting! We’ll get this fixed.
Here is a guide to our styling in the meantime: https://developer.surecart.com/docs/styling
Hi There!
I’m not sure where you got those links exactly, but they are incorrect. Do you know where you found those? Developer docs are here:
https://developer.surecart.com/
https://api-docs.surecart.com/reference/introductionAny questions, let me know.
Forum: Plugins
In reply to: [Presto Player] make presto the default playerHi Saymon,
Thanks for reaching out. This isn’t something that can just be swapped out, unfortunately. The Retrotube player stores things a certain way, and Presto Player stores things a certain way. It would involve custom development to do this via code. Otherwise, the way to go would be to manually replace the videos or do some sort of migration.
Any other questions, let me know.
Since it does sound like an issue with your internet connection or host, I’m resolving this ticket. But please feel free to reach out if there’s anything else you need.
Hmmm… that doesn’t sound like expected behavior. Right now the quantity selector doesn’t disappear, it just won’t let you add more than one, if that is the limit you set. Can you give it a test? You shouldn’t be able to increase the quantity or complete the purchase.
Are you looking on the product page? You should see it here:
Hi Laura!
Hmmm… sounds like something could be going wrong when fetching the form from the api on the block page.
Are you able to send your site health information? This would help us identify the potential cause of the issue. You can find this under Tools > Site Health. There is a link to copy the information to your clipboard.
Thanks for reporting! This is a developer warning, not an error. It’s a helpful message for developers to make sure things are working as expected. This particular issue does not affect functionality, so you can ignore it for now.
We will be pushing out a fix to address this warning, but for now, rest assured everything is working properly.
Any questions about this, let me know.
Hi Shah,
We have an update scheduled for you to enable/disable this, as well as change to it say whatever you would like.
It should release next week.
For now, you can hide it with this custom css:
.sc-secure-notice { display: none; }Let me know if you run into any issues.
Hi There!
Happy to help here. You can actually limit this in your product settings. There is an “Advanced” box where you can limit the number of times a customer can purchase a specific product
Let me know if this is what you are looking for.