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  • Thread Starter aaalekos

    (@aaalekos)

    Buongiorno,

    potete trovare a questi link gli screenshot di un ordine ricevuto stamattina. Ho oscurato i dati sensibili relativi all’ordine. Nel secondo screenshot sono riportati i dati relativi al prezzo netto e relative tasse. Non vi sono spese di spedizione perchè si tratta di prodotti digitali.

    immagine 1
    Immagine 2

    Come potete vedere dal primo screenshot, vi è sempre il messaggio di errore e persiste l’impossibilità di creare la fattura elettronica.

    Grazie.

    • This reply was modified 3 years, 8 months ago by aaalekos.
    Thread Starter aaalekos

    (@aaalekos)

    Buon pomeriggio.

    Ho seguito i vostri consigli, ho attivato la versione PHP 7.4, ho disinstallato a re-installato WooCommerce e il plugin per la connessione con fatture in cloud: il problema persiste. Il messaggio è sempre lo stesso “Creazione Documento non Riuscita: Il totale dei pagamenti non corrisponde al totale da pagare. “.

    Il test è stato fatto con un ordine ricevuto oggi, non più di un’ora fa.

    Onestamente non so più cosa fare e ho già speso tantissimo tempo per cercare di risolvere questo problema. E’ impensabile che da un giorno all’altro quello che prima funzionava adesso non funziona più.

    
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    Buongiorno,
    dal momento ho effettuato l’update alla versione 2.5.2 non riesco a procedere alla creazione delle fatture, messaggio di errore: Creazione Documento non Riuscita: Il totale dei pagamenti non corrisponde al totale da pagare.

    Ho provato di tutto, ho aggiornato conti di saldo e metodi di pagamento come da voi suggerito, ho provato a disattivare tutti i plug-in, addirittura ho cancellato e re-installato woo-commerce e woocommerc/fattureincloud, ma non è servito a nulla. Ho provato a riprovato a fare ordini, ma non c’è nulla da fare.
    Cosa altro posso fare per risolvere il problema?

    • This reply was modified 3 years, 9 months ago by aaalekos.

    Perfavore riuscite a risolvere questo problema? Come altre persone di cui sopra, anche dopo aggiornamento alla nuova versione 2.5.2, il problema persiste aedi è impossibile generare fatture elettroniche.
    Ho impostato tutti i suggerimenti letti nei commenti precedenti e non hanno funzionato; tutt’ora ho l’errore “Creazione Documento non Riuscita: É necessario impostare il conto di saldo nel pagamento”.

    • This reply was modified 3 years, 9 months ago by aaalekos.
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