aascencio
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Hi, I sent the ticket from another email adress.
I don’t have any conditions or dependencies for the shipping method. I’m using WooCommerce Checkout Manager plugin, and I thouth there was a conflict beteween them, but I tried by disabling it and the issue still happens.
It seems the problem started with the last update of shoplentor, because I was using it before and everything was working fine.
Thanks for your quick response 🙂
Yeah I wrote to contact some days ago but I never got an answer. I found what seems to be the problem:
- In shopify checkout style, if users are not registered, “shipping tab” won’t appear, even if they fill their address info, showing only cart -> information tab -> payment method
- Example: https://lafarmascota.com/wp-content/uploads/2023/01/shopify-style-1.png
- Only If I refresh the browser after filling the address, the shopify style checkout adds the “shipping tab”. But that is not how it is supposed to work, since customers won’t know they need to refresh the tab, is against any good user experience
- Example after refreshing the tab: https://lafarmascota.com/wp-content/uploads/2023/01/shopify-style-2.png
Here is a screen cast about the issue: https://lafarmascota.com/wp-content/uploads/2023/01/Farmacia-Veterinaria-y-alimento-para-mascota-La-Farmascota-—-Mozilla-Firefox-Private-Browsing-2023-01-28-11-33-12.mp4
I offer different shipping methods, so it is very important to me these to be shown without any problem.
- This reply was modified 3 years, 4 months ago by aascencio.
Hello @sasidharan01 my email is [email protected]
@referralcandy please send me an email to check this possiblity. Thank you!
AA
