abletec

Hello, siritinga, & welcome. Firstly, you’ve done an incredible job of troubleshooting thus far. Congratulations! Maybe when we’re done here, you’ll consider joining the volunteers on the forum to help others who are experiencing difficulties?

There are some things you haven’t told us, & they’re important for us to know. Is your friend hosting on Windows or Linux? I’m assuming Linux, because you speak of a .htaccess file, but well, when you assume you do things that are decidedly unhelpful :). Next, what sort of hosting are you using, ie, shared, VPS, or dedicated? The answer to that question will let us know whether & what sort of logs might be available for viewing in order to sort this out. Lastly, has this website stopped working or was it recently installed?

Great support, right–all questions, no answers–but the answers will help us to formulate some suggestions to help.

Folks, if indeed your sites have been hacked, then the criminals may be preventing you from logging in.

@shahidz, if you’re having problems you should really start your own topic, though feel free to post a link to it here so others can have a look.

Hello, dejana14, & welcome.

Part of the problem is that your url’s were not changed properly as in the following:
http://localhost:8888/wordpress/shop/

That’s clearly incorrect. I’d recommend a tool like:
https://interconnectit.com/products/search-and-replace-for-wordpress-databases/
where you can search through the database & make changes from the local install url to the serverside one.

Another thing that might help w/this is the duplicator plugin:
https://ww.wp.xz.cn/plugins/duplicator/
Just install it on your local machine, delete the previous server install, & start over.

Once you’ve done the search & replace, go into ‘Settings > Permalinks’, choose your structure, & save your settings. If you still have questions, please don’t hesitate to come back here & ask.

Hello, Stefano, & welcome. Are you perchance using wpml? If yes, please make certain you have the latest version of that plugin, as this is a known issue.

Hello, Gianluca, & welcome. I viewed the source of your site, & it appears your WordPress version is indeed 4.9.1, which is the latest & greatest, at least for now :).

There are several ways to troubleshoot website problems. Sometimes, in your hosting provider’s control panel, there is an aplet called ‘Error Logs’ which will allow you to view any errors your site might be throwing. Also, your web folder, as well as plugins & theme subfolders, might contain a file called error_log or error.log. If these contain recent entries, they may also be able to help determine if the site is having difficulties, as well as what those problems are. You can feel free to post your log here, or there is an Italian support forum located at:

Support Forums

where folks might be better able to translate any error log entries you may have.

Please enclose entries in as in:

line 1
line 2
line 3

Additionally, sometimes changing the wp_debug constant in your wp-config.php file to ‘true’ & then logging into your site can display errors your website might be experiencing. This is a security risk, so please change it back to ‘false’ once you’ve gotten the information you need. Again, you may wish to post those messages as above.

Hopefully this will prove of some assistance in troubleshooting this for you.

Hi, cbirdsong, & welcome. First, thanks for providing your site’s url. In this case, it *really* helped a lot. Several things are occurring. you’ve got a captcha-generating plugin in place, &, in truth, I suspect it may be blocking access to /wp-admin, ie, I think it does more than just generate captchas & is likely some sort of overall security plugin. You can log into your dashboard, it appears, by going to:
https://expressivestyles.salon/wp-login.php
Please let us know if this is indeed accurate.

When updating, there is always the possibility that the update didn’t actually complete successfully. In such cases, we generally urge that folks reupload the files manually, either via their hosting provider’s control panel or an ftp client, but, if you’re actually able to log in, as I suspect, that may not be the issue.

Sometimes temporarily disabling plugins & returning to a default theme (they all begin with the word ‘twenty’) an help, &, if so, then reenable things 1 by 1 & try logging in each time until things quit working, at which point you’ll know what the problematic element is.

I’m also wondering if your theme is up-to-date? I’m seeing a lot of references to v. 6.3x on the site, but the most updated version appears to be 6.4.

Please let us know if any of this was helpful.

Not usually. Given the risk of screwing up the database & breaking the site vs. the risk of some unused tables causing trouble, I’d say the 2nd is less risky anytime.

If the plugins have their own tables, you could go in & delete them using something like PhpMyAdmin or an optimizer plugin, but these things tend to be pretty insignificant in most cases.

@sariee, can you tell us if this is this a single or a multisite installation?