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Thank you!

Hello Saurabh,

Yes, the form submissions show on the submissions page and I have confirmed that the user receives the email configured for successful submission. The PayPal Checkout payment field is totally empty without any indications of errors.

Since I had to disconnect and re-configure the global PayPal payment method to resolve the issue, could it be that the payment method was not in force and no calls were actually made to PayPal during the submission?

Thanks, Dan

Hi Dimi,

Per your request, I opened a ticket at the support site. I had to open it as pre-sales since we use the free versions of the plugins and I do not have an account. I doubt it will go anywhere, but I name-dropped you, so perhaps it will.

Upon further investigation, I determined that PHP is version 8.4.7 on the test site, whereas it is version 8.1.28 on the failing production site. Could that explain why the plugins work in test, but not in production?

Thanks,
Dan

Thanks Dimi, but the problem was caused by updating both plugins to their latest versions – Event Tickets 5.27.0. and The Events Calendar plugin 6.15.12.1. Using WP Rollback plugin, I was unable to replace any combination of the plugins that would allow Event Tickets to work, so I had the site restored to the last stable combination of the plugins – The Events Calendar 6.15.11 and Event Tickets 5.26.7. I can now accept new Event Ticket RSVPs, but unfortunately, I lost two RSVPs with the site restoration.

I have another site that still has The Events Calendar plugin 6.15.12.1, but I had to disable the Event Tickets plugin in recovery mode to stabilize the site. This is currently not an issue since I don’t have any events requiring RSVPs.

It took awhile to clone one of the two production sites that encounter this error. I also setup an Apple Mail test environment to check for the more egregious error of an xml only RSVP response and have not been able to recreate the problem on the cloned site. The malformed RSVP emails are an intermittent failure, so the traditional approach of changing the theme and disabling plugins is not effective. I’m leaning more to an environmental problem. Any thoughts? Do you think an smtp plugin would help?

I was able to temporarily regain access to my widgets dashboard functionality by rolling back to Version 0.5.6.1 of the Advanced Post List Plugin

(BTW – This was super easy to do after installing the WP Rollback plugin!)

I have determined that the poblem is being caused by Panoramic Premium Theme 10.2.55 if the WooCommerce plugin is not installed.

Thank you for the help!

Whoops! Just realized the paged was cached from before the update. Cache has been cleared so error should be visible.

Sorry, but thanks for looking at it!