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  • Thread Starter acerspyro

    (@acerspyro)

    Hi Austin,

    Apologies, I’ve been busy lately.

    However, I have managed to resolve my issue. I found some bogus restrictions in the database for check payment methods.

    View post on imgur.com

    Transcription in case the image goes down:

    
    wcj_gateways_per_category_cheque = a:1:{i:0;s:3:"156";}
    wcj_gateways_per_category_excl_cheque = a:1:{i:0;s:3:"157";}

    I have no idea how this happened but setting both to “a:0:{}” (empty array) immediately solved my issue.

    Thread Starter acerspyro

    (@acerspyro)

    Hi Jess! Thanks for getting back to me.

    Below is the system report for our site.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://metropolisconference.ca
    Site address (URL): https://metropolisconference.ca
    WC Version: 3.8.1
    REST API Version: ✔ 1.0.2
    Log Directory Writable: ✔
    WP Version: 5.3.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.11-1~deb10u1
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.64.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.17-MariaDB-0+deb10u1
    Max Upload Size: 8 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.8.1
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Total Database Size: 58.95MB
    Database Data Size: 32.46MB
    Database Index Size: 26.49MB
    wp_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 0.64MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.31MB + Index: 0.36MB + Engine InnoDB
    wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gf_entry: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wp_gf_entry_meta: Data: 1.52MB + Index: 0.41MB + Engine InnoDB
    wp_gf_entry_notes: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_icl_languages_translations: Data: 0.20MB + Index: 0.13MB + Engine InnoDB
    wp_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_icl_mo_files_domains: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_strings: Data: 6.52MB + Index: 9.05MB + Engine InnoDB
    wp_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_string_pages: Data: 4.52MB + Index: 8.03MB + Engine InnoDB
    wp_icl_string_positions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    wp_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_string_translations: Data: 3.52MB + Index: 1.95MB + Engine InnoDB
    wp_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_translate: Data: 0.38MB + Index: 0.02MB + Engine InnoDB
    wp_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_icl_translations: Data: 0.08MB + Index: 0.22MB + Engine InnoDB
    wp_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_icl_translation_status: Data: 1.33MB + Index: 0.02MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_nm_personalized: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 3.13MB + Index: 0.13MB + Engine InnoDB
    wp_postmeta: Data: 3.48MB + Index: 3.97MB + Engine InnoDB
    wp_posts: Data: 4.27MB + Index: 0.36MB + Engine InnoDB
    wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_internal_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_internal_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_rank_math_sc_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_remove_menu_admin_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (30) ###
    
    Gravity Perks: by Gravity Wiz – 2.1.9
    Query Monitor: by John Blackbourn – 3.5.2
    Gravity Forms: by rocketgenius – 2.4.15
    WPML Multilingual CMS: by OnTheGoSystems – 4.3.6
    Advanced Custom Fields Multilingual: by OnTheGoSystems – 1.5.0
    Advanced Custom Fields: by Elliot Condon – 5.8.7
    Custom Post Type UI: by WebDevStudios – 1.7.2
    Debug Info: by Scott DeLuzio – 1.3.8
    Gravity Forms Entries in Excel: by Doeke Norg – 1.7.1
    Gravity Forms Multilingual: by OnTheGoSystems – 1.5.3
    Gutenberg Tab Block: by acerspyro
    marcusig
    mklacroix – 1.1.3
    
    GP Limit Choices: by Gravity Wiz – 1.6.32
    Jetpack by WordPress.com: by Automattic – 8.0
    Mailchimp for WooCommerce: by Mailchimp – 2.3 – Not tested with the active version of WooCommerce
    Really Simple CAPTCHA: by Takayuki Miyoshi – 2.0.2
    Rank Math SEO: by Rank Math – 1.0.37.1
    TLS 1.2 Compatibility Test: by Stranger Studios – 1.0.1
    User Role Editor: by Vladimir Garagulya – 4.52.2
    Woo Custom Emails Per Product: by Alex Mustin – 2.2.4
    Woocommerce Custom Product Addons: by Acowebs – 3.8.0 – Not tested with the active version of WooCommerce
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.1
    WooCommerce Moneris Gateway: by SkyVerge – 2.12.3
    Booster for WooCommerce: by Algoritmika Ltd – 4.7.0
    WooCommerce Multilingual: by OnTheGoSystems – 4.7.6
    WooCommerce Services: by Automattic – 1.22.2
    WooCommerce: by Automattic – 3.8.1
    WP Mail SMTP: by WPForms – 1.8.1
    WPML Media: by OnTheGoSystems – 2.5.5
    WPML String Translation: by OnTheGoSystems – 3.0.6
    WPML Translation Management: by OnTheGoSystems – 2.9.4
    
    ### Inactive Plugins (2) ###
    
    Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 5.5 – Not tested with the active version of WooCommerce
    Gravity Forms HTML5 Validation: by DevWorks – 2.4.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: CAD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: composite (composite)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #174 - shop/
    Cart: #175 - cart/
    Checkout: #176 - checkout/
    My account: #177 - my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Metropolis Conference
    Version: 1
    Author URL: https://github.com/acerspyro
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ❌ Not declared
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: –
    
    ### Moneris ###
    
    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Save to Log
    Hosted Tokenization Enabled: –
    Integration Country: ca
    AVS Enabled: –
    CSC Enabled: –
    CSC Required: –
    
    ### Action Scheduler ###
    
    Complete: 4
    Oldest: 2019-12-14 13:21:53 +0000
    Newest: 2020-01-13 18:56:54 +0000
    
    Pending: 0
    Oldest: –
    Newest: –
    
    Canceled: 0
    Oldest: –
    Newest: –
    
    In-progress: 0
    Oldest: –
    Newest: –
    
    Failed: 0
    Oldest: –
    Newest: –
    
    

    Note that we are using a custom theme, however this issue is recent and was not caused by a theme change.

Viewing 2 replies - 1 through 2 (of 2 total)