ActiveCampaign
Forum Replies Created
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Forum: Plugins
In reply to: [ActiveCampaign for WooCommerce] Fatal Error in wp-cronWe have now released version 2.8.6 with a fix for this.
Please let us know if you continue to see this issue.
Forum: Plugins
In reply to: [ActiveCampaign for WooCommerce] Fatal Error in wp-cronWe are actively working on a fix for this as our top priority.
We’re sorry for the problems this bug is causing.
Forum: Plugins
In reply to: [ActiveCampaign for WooCommerce] Fatal error in latest versionThank you for the feedback. This should be fixed in 2.7.9.
That means that it was unable to find the customer ID for the order. That shouldn’t be a reason for the customer to experience an error with the checkout. Do you have anything in our error logs or fatal error logs? We’ll look further into what could be happening here.
Forum: Plugins
In reply to: [ActiveCampaign for WooCommerce] Incorrect Time ZoneI understand how that would be confusing to look at especially when trying to match up dates. We can look at providing an option on our settings page to choose date display options but default to local time zone. We sync all of the date times in a standardized UTC but we can display the times based on your locality. We’ll have to make some updates in our code to do that.
As for times displayed on ActiveCampaign I believe those should be displayed in your local time zone. Are there specific places on the ActiveCampaign site you are seeing the wrong time zone?
We aren’t able to reproduce this issue. Are you still seeing the error on version 2.4.4? If so are you able to add the code
use AcVendor\DI\factory;in the file with the reported error and does that resolve the problem?<em style=”color: rgb(50, 55, 60); font-family: "Open Sans", sans-serif; font-size: 14.4px; white-space-collapse: collapse; background-color: rgb(251, 251, 251);”>activecampaign-for-woocommerce/includes/config/activecampaign-for-woocommerce-class-factories.php
Do you see a directory in our plugin for
ac_vendor\php-di?Forum: Plugins
In reply to: [ActiveCampaign for WooCommerce] Connection url and site url do not matchI know this is an old ticket but I wanted to mention that we have done updates to address issues with connections and properly detecting connection issues. We’ve made a few changes with connections to resolve some issues customers face with their integration setup. Please let us know if you’re still seeing issues.
Forum: Plugins
In reply to: [ActiveCampaign for WooCommerce] PHP Fatal Error@mcfly It appears your problem is similar to what was reported by another user. The problem is with a different plugin. youtube-plugin appears to be causing your issue due to an undefined function.
You may want to see if there is an update or report the issue with that plugin owner. If you discover it’s in any way a conflict with our plugin please let us know but from the trace you provided it does appear to be a different plugin from ours. With how we handled our namespacing it’s very unlikely any other plugin would conflict with vendor packages.
Forum: Plugins
In reply to: [ActiveCampaign for WooCommerce] PHP Fatal ErrorSince this has no further issue updates I’ll close this out as resolved. Thank you.
Forum: Plugins
In reply to: [ActiveCampaign for WooCommerce] Store’s Order Status not updatedJust noticed this issue wasn’t updated. We did address the issue with order status updates a few weeks ago and if you update to the new version it should be fixed. If you are still seeing an issue it may be due to a timeout reaching our syncing service depending on where you are in the world or if you’re running an older version of WooCommerce there could be compatibility issues. If you do still have orders not updating with status changes please open a support ticket with ActiveCampaign so we can better address your specific case.
That’s great to hear. It could have been a build issue or something to do with how plugins are posted to WP. We were about to try updating all of the composer packages we use but we’re hoping it’s fixed for everyone. Rather be cautious to make sure it’s as compatible as possible for anyone who installs than move forward with changes.
If anyone else is still facing this issue please update the ticket and we’ll take another look.
Forum: Plugins
In reply to: [ActiveCampaign for WooCommerce] E_COMPILE_ERROR on latest version 2.4.0Is this error still happening with 2.4.2? This sounds like an incompatibility between vendor packages. Do you have any further information? Maybe a stack trace?
We’ve been trying to reproduce this on multiple versions of PHP and with older versions of WooCommerce but we’re not seeing this error come up. Is there any more information that any of you can share such as maybe another plugin is conflicting or possibly the other place the interface is being loaded?
It may be caused by one of our vendor packages. I doubt version 2.4.2 fixes this issue but if it does please let us know. We’ll try to investigate further.
@unitcpro Do you happen to have a vendor folder in the activecampaign-for-woocommerce plugin folder? It would be
activecampaign-for-woocommerce/vendorIf so you may want to delete that directory or overwrite the plugin and reinstall it. You shouldn’t need to delete it, just install again over the old one.@bluesix Is this on a specific page, performing a specific action or a global error when the plugin is active? Do you happen to know which page it’s in conflict with? Does the suggestion above resolve your issue?
It looks like you’re both seeing ac_vendor file errors but they are different errors. This kind of error usually only happens with a conflict so it might be that the version update didn’t properly remove the conflicting vendor directory.
Forum: Plugins
In reply to: [ActiveCampaign for WooCommerce] PHP Fatal Error@artprojectgroup It looks like from your stack trace that your issue is with a plugin conflict not associated with our plugin. A plugin called
activecampaign-toolsandfusion-buildernotactivecampaign-for-woocommerce. I’m not aware of an activecampaign tools plugin so if this is a product we own I will look further into it otherwise you may want to open a support ticket with either activecampaign-tools or fusion-builder as the issue at this point appears to be on their plugin.