Adam Dunnage

@mrwweb No problem. Once this has been pushed out I will update the topic to let you know of this. Thanks for your patience.

Hi there @mrwweb, thanks for reaching out. We are aware of this issue for some of our users when using particular SMTP plugins. We are working on a solution for this which you can follow here.

In the meantime while waiting for this you could perform some further checks which may help us investigate your issue individually. Could you please share the following:

1. Your Site Health information. You can use this form to share privately if preferred.
2. Does the same occur if you use a different SMTP plugin?
3. A copy of the email. You can download this and share via a Google drive link in the private form above.

If you’d prefer to wait for the fix then no problem but if you wish to share these details then I will be happy to take a closer look at this for you.

@orfevre13 Thanks for the update and sorry to hear this. When checking your site, I also don’t see these events so it’s possible there is a conflict in play here.

To check for any such conflict, you can try disabling plugins one by one and checking for the events each time to see if they start to be tracked. If they are, you can then identify any such conflict source.

We have also seen conflicts with themes in the past that have caused these events not to be tracked. Please try temporarily changing your theme to a default WordPress theme and checking for the events.

Let me know how you get on with the above.

@orfevre13 When you mentioned that there’s no conversion tracking in Analyitcs, are you referring to this being on your Site Kit dashboard or your Analytics account?

If you could share some further context on this including screenshots or a recording that would be helpful. Please also feel free to share your Site Health information. You can use this form to share privately if preferred.

With the above, I can investigate this further for you and suggest some next steps to take.

Hi @angela201, thanks for your question and glad to hear you’re enjoying your Site Kit experience. With regards to your Analytics stats query, the discrepancy you’re seeing could be due to some of your same day data not yet being processed.

We have recently posted about data freshness on the Site Kit dashboard here so you can read more about this there. If you feel the discrepancy is not due to this then please let us know and we can look at this further for you. Hopefully this helps to answer your question.

If there’s anything else I can help with then let me know.

Hi @orfevre13, thanks for reaching out and for sharing all the steps you have tried so far. Please could you share the information below:

1. Your Site Health information. You can use this form to share privately if preferred.
2. Does the same happen after performing a Site Kit reset?
3. Have you tried setting up Site Kit in an Incognito browser? And does the same issue occur?

Once you have shared the above information I can review it and suggest some next steps to take. Let me know if you have any questions in the meantime.

@powerj9 I just wanted to provide an update for you on this. I have discussed this with the team and it will be discussed further if we could indeed adjust the description for this metric. This isn’t a guarantee that this will happen but we appreciate the feedback and feel that perhaps this could be improved to watch this space.

I hope that helps to address your concerns with this and once again thank you for bringing it to our attention it’s greatly appreciated.

Hi @rena20 thanks for getting in touch. There can be a delay in current day data which we have recently posted about here so some of the data discrepancy could be due to the data delays outlined there.

However, if the discrepancy spans past the current day which this sounds like it could do, then we’d be happy to check this further for you. To do this, please could you share the following:

1. Your Site Health information. You can use this form to share privately if preferred.
2. Do you have consent mode implemented?
3. A recording or screenshots comparing the two different totals from Site Kit and your Analytics account.

I will await your response with this information and once shared I will review and suggest some next steps to take to see why you may have this discrepancy. Let me know if you have any other questions in the meantime.