VMichener

1. We updated to 5.2 last week, but it’s difficult to test. Advice on best way to unsub a test email so that I can retest would be welcome. (I know at least one test by client worked last week, but I tried unsubbing one of mine and re-subbing via checkout. Never saw it in MC. I just tried manually unsubbing another address using the link in email, but it continues to show that address as subscribed in mailchimp.)
2. We do have remote diagnostics enabled. url is http://www.canadianpetconnection.ca
3. I can’t bulk edit status (once I finally figured out I had to click “email subscription” to update status(???)). As I recalled from before, it won’t let us. I’m trying to paste a screenshot but it’s just spinning. I’ll hit submit and see what happens.

I don’t know when it occurs, but that seems to be what’s happening. I tested myself last week, and I was entered but as “non-subscribed”. It used to work fine, and my client says we’d get a few hundred subs a month. She doesn’t know when the issue started, and I can’t seem to browse sign-ups by date. (Strangely enough, the odd one seems to sign up properly via the checkbox, but most don’t.) In addition to getting this fixed, we’ll want to get MC to allow us to convert the transactionals to subs… not sure how to go about that.

Since I was unable to find this info when I was searching, thought I’d include our solution, obtained with help from Jetpack. Would like to include screenshots, but think I’d have to link them, so will describe.

When the problem began, a Jetpack Safe Mode alert told us we could
a) Confirm Safe Mode
or
b) Fix Jetpack’s Connection

When clicking on the latter, we were presented with the option to

Migrate stats and subscribers from domain.com/dev to domain.com. (Because domain.com was “replacing” domain.com/dev.)

or

Start fresh & create a new connection for domain.com. (Because domain.com was a brand new site.)

Well, neither of those were correct, and not being much of a Jetpack user, I wasn’t sure what these would actually do.

Our inclination was to start a new connection, but my client was leery, and in hindsight, I now know that the first option was correct – because the non-existent dev site had the original “Blog id”, and therefore the old stats, etc., assigned to it.

Somehow this morning, after waiting for confirmation on which route to take, I got a brand new screen for “Safe mode has been activated”. (Did Jetpack update this in the meantime?) The graphics and explanation were a little more clear, plus I had a better understanding of what had happened.

Option 1
Move Jetpack data
Move all your settings, stats and subscribers to your other URL, domain.com
Domain.com/dev will be disconnected from Jetpack.

Clicked. Boom. Fixed.

Data since the original staging site was set up a month ago was lost, but older data was intact. Site was once again connected.

Jetpack folks, feel free to correct any misleading info here. Thanks!

Solved. My mistake. Had the same issue with Advanced e-commerce store. In both cases, I hadn’t set the home page template to the custom version. Hope this may help others!

Just wanted to note that this issue was solved with help from xadapter. The problem was caused by a conflict with another plugin, specifically WooCommerce Role Based Methods. While I’d disabled a few plugins I thought might affect it, I hadn’t shut them all down. Mea culpa.

Please see original post. I have tried clearing cache among many other standard procedures, including changing theme.

I can see you entered a Canadian address. That is NOT what I’m trying to do and so far away from anything I’ve explained here, I have to wonder why I’m here.

We ONLY offer UPS to the US. I have set everything up correctly. When I enter a U.S. address, I do not get any rates returned, though you say it is being returned in the debug code. **I get in the shipping area: “There are no shipping methods available. Please double check your address, or contact us if you need any help.**

And I get the error noted in very first post about ONTARIO!

I had someone test this from the U.S. No shipping methods available.

Please test this for yourself and let me know if you see anything different. The site is https://moxietrades.staging.wpengine.com. Order something under $100.

If I buy premium will I get faster/more complete attention to this. I hesitate to based on my experience with the plugin so far, but we NEED to get this working.

Thank you.

Vic

I’ve just tested it with someone in Missouri. He put his state and zip in the shipping calculator and got the same result: No shipping methods available – please check your address. I didn’t have debug on for this test. Would you be able to have a look at the back-end for me?