adrianstemmer

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  • Forum: Reviews
    In reply to: [Quill Forms | Conversational Multi Step Forms, Surveys & quizzes] Too many bugs a support not worth it
    Thread Starter adrianstemmer

    (@adrianstemmer)

    1 year, 1 month ago

    Hello Mohammed,

    At the beginning you replied within one day (03.feb 2025). After my refusal to uninstall my main plugin there was no response any longer. This was 05. feb 2025 and then you recontacted me again 12. april 2025, which is for me a „significantly delayed“ communication.

    At the 12. april we had a twist in our communication after more then a couple of emails. At this point you deceiced to grant me the refund.

    For this reason I have given the Feedback which I personaly think apropriated.

    Best regards,

    Adrian

    Forum: Reviews
    In reply to: [Quill Forms | Conversational Multi Step Forms, Surveys & quizzes] Too many bugs a support not worth it
    Thread Starter adrianstemmer

    (@adrianstemmer)

    1 year, 1 month ago

    Dear Quill Forms Team,

    Thank you for your response. I wanted to update you that I have received the refund in the meantime. However, I must express that the communication with your support team was significantly delayed. The troubleshooting process mentioned took not just a short while but extended over a longer period.

    I needed a functioning website, and it was only after more than two months that I received another message from support. After a 2-3 hour exchange of emails, my perspective was understood, and the refund was initiated.

    I appreciate the resolution, but hope that future communication can be more timely to enhance the overall customer experience.

    Best regards,

    Adrian Stemmer

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