adwait21

Hello @jajajaramillo ,

Thank you for the detailed information and the steps to reproduce this issue.

It appears that this plugin or this particular block from the “Gutentor Plugin” is not compatible with the WooCommerce shop page.

We also checked this issue with the default WordPress themes like “Twenty Twenty-One”, “Twenty Twenty”, “Twenty Nineteen”, and got the same output.

Thus, we suggest you raise a support ticket on either WooCommerce or Gutentor plugin’s support forum.

Hello @tammyg ,

Using “Classic Widgets” plugins is not necessary since WordPress 5.8 supports older widgets (Legacy Widgets).

Editing these widgets is possible from the WordPress “Widgets” area or the theme’s customizer.

You can also replace this widget with the “Search” block and then restore its look as per your original design with few tweaks.

Hello @rcartist ,

There could be a number of reasons for this issue.

The other methods apart from the three you have already tried to resolve this issue are –

1. Try increasing the memory limit to PHP. Open your wp-config.php file via FTP and add the following code right above the last line says “That’s all, stop editing! Happy publishing.” – define( ‘WP_MEMORY_LIMIT’, ‘512M’ );

2. Another cause could be that you reached the DB limit. Refer to the last two replies on the following link – https://ww.wp.xz.cn/support/topic/changeset_post_save_failure-error/

3. Another cause could be that the DB of your WordPress instance has a broken structure. Clean installation of WordPress and the database might fix this issue. Before this make sure to take a backup of your site (posts/pages) and customizer settings through Customizer Export/Import plugin.

Hello @busler ,

We are looking into this issue, meanwhile could you please fill the form on the following link:
https://cyberchimps.com/contact/

This will help us have a closer look into the issue.

Thank you.

Hello @busler ,

1. Regarding the “blank screen” issue you mentioned, are there any console errors visible in the browser after visiting the customizer page?

Can you please let us know the current WordPress version, PHP version, Responsive Pro version (if available) installed on your WordPress instance?

2. Regarding the “caused menus to be 2 rows instead of one” issue you mentioned, the last element in the menu shifted to the next row as there is not enough space for it on the first row with the current layout width.

You can change the overall layout width with the following steps –
a) Go to WordPress admin dashboard -> Appearance -> Customize.
b) Then go to Global Settings -> Layout.
c) Now, adjust the Container Width slider to change the overall maximum width of the layout such that all the menu items are present on the same row.

Hello @franck-awo ,

The category displayed in the individual product of the shop page is based on alphabetical order. Hence the “Collection Jeanine” is visible on the product instead of “Mobilier”.

But in the breadcrumbs, the first category that was assigned to the product is displayed. Hence the products appear to be under “Mobilier”. These are default functionalities of WordPress and Woocommerce.

Regarding the requirements that you mentioned in the points, at the moment these functionalities are not available in our theme.

I have passed these requirements to our tech team for further analysis, and thank you for such detailed information.

Hello @lxmiller ,

Thank you for bringing this to our attention.

It appears that the -moz-available value applied to the home widget wrapper’s width property for the firefox browser is not working as expected.

I will forward this to our development team for future releases of the Responsive theme.

Meanwhile, you can add the custom CSS to fix this issue by following these steps –
1) Go to WordPress admin dashboard -> Appearance -> Customize.

2) Select the Additional CSS tab.

3) Enter the following custom CSS in the input field –

.page.front-page aside.home-widgets .home-widget-wrapper {
     max-width: -moz-available;
}

Hello @cloudsdbz ,

We are looking into the issue, meanwhile could you please fill the form on the following link:
https://cyberchimps.com/contact/

This will help us have a closer look into the issue.

Thank you.