aleswebs
Forum Replies Created
-
Hey there,
Thanks for your feedback.We thoroughly test the plugin before publishing any updates and make sure to fix every bug we discover or that users report. Unfortunately, without a detailed description of the issue, there’s nothing we can do to investigate or resolve it.
Could you please pick one of the issues you encountered and describe it in more detail? That would help us a lot.
Best regards,
AlesWebsHi there,
I hope you’re doing well. Since we haven’t heard back from you regarding the issue you reported, we had to mark it as resolved for now.
Thank you for your understanding!
Best,
AlesHi there, thank you for reaching out! It’s possible that the issue occurs because the elements used in your custom template don’t fully support AdMail form hooks. Unfortunately, as AdMail is designed as a general-purpose plugin, we aren’t able to adapt it to specific custom templates.
That said, you can try using the form shortcode instead, which might work better with your setup.
Hi there,
I hope you’re doing well. Since we haven’t heard back from you regarding the issue you reported, we had to mark it as resolved for now.
Thank you for your understanding!
Best,
AlesHi there,
I’m pleased to inform you that we’ve fixed this problem in the newly launched version 1.6.5.
Please update to the latest version and let us know if you continue to experience any issues. We appreciate your patience!
Best regards,
AlesHi there,
Thank you for reaching out.
Usually, the shortcode
[admail_subscription_form]is not needed. To help troubleshoot the issue, could you please provide a link to the product where you expected to see the subscription button? This will allow us to investigate and resolve the problem more efficiently.Best regards,
Ales
Hi there,
Thank you for trying out our plugin.
Currently, our plugin supports WooCommerce’s three main product types: simple, variable, and grouped. Composite products are not a part of the core WooCommerce functionality but an additional extension. We appreciate your feedback and may consider adding support for composite products in the future.
Best regards,
Ales
Hi there,
Thank you for your detailed update. We appreciate your efforts in troubleshooting the issue.
We’ll look into this as soon as possible and notify you once we have a fix ready.
Best regards,
Thank you for bringing this issue to our attention. We haven’t encountered this problem before, so we believe it might be due to a conflict with another plugin. Could you please try disabling all plugins except for AdMail and WooCommerce? This will help you determine if another plugin is causing the issue.
Thank you for helping us troubleshoot the issue. We have fixed it in version 1.6.4 of the plugin.
Hello,
Thank you for reaching out to us. We apologize for any inconvenience this may have caused.
To assist you further, could you please send us the URL of your website to [email protected]? This will allow us to investigate the issue more thoroughly and provide the best possible support.
If you have any additional information or specific details about the issue, please include them in your email as well. We appreciate your cooperation and look forward to resolving this matter for you.
Best regards,
AlesWebsWe have released the version 1.6.1, which addresses the issue you encountered. Your feedback and assistance have been invaluable, and we greatly appreciate your help in improving our plugin.
Thank you for letting us know about the issue, we have fixed it in the version 1.6.1, please update your plugin. We also appreciate your suggestion, we will consider implementing this feature in our future updates.
Thank you for providing those details. We attempted to reproduce the error you are facing, but unfortunately, we were unable to do so. If the issue occurred due to refreshing the page while the settings were saving, this behavior is not intended, and we are committed to investigating and resolving it.
To aid in our investigation, it would be immensely helpful if you could install a debug log plugin such as “WP Debug Log – Configuration Tool.” Simply activate the plugin, navigate to the product page where you encountered the error, and then access the debug log plugin. Take screenshots of any errors you observe and email them to us at “[email protected].”
Your cooperation in providing these details will greatly assist us in diagnosing and addressing the issue accurately.
Thank you for your assistance and patience.
Best regards,
Hi there,
Thank you for bringing this issue to our attention.
We will investigate the issue you mentioned and update you as soon as possible. To assist us in resolving this matter promptly, could you please provide more information? If there is an error code or specific settings you modified before encountering this issue, sharing those details would be greatly appreciated.
Thank you for your patience and cooperation. Best regards, Ales