alvsov

UPDTAE:

I found this this guide: https://codex.ww.wp.xz.cn/Login_Trouble for help and where I cannot access the files, I cannot edit any of them.

Also, I checked here: http://www.whoishostingthis.com/ to find that 1&1.com is shown to be the host.

Anyway, I called them up and spoke to the nameserver team. I couldn’t pass security as I didn’t have a customer ref and the name I gave was not the one on the account.

I emailed my colleague again, asking her to send me any account information she has with 1&1.com, which she replied that she doesn’t remember having any dealings with them.

I am very confused as to what has happened.

To summarise:
– Initially wordpress account and website was working fine and I was able to log in
– Tryied to edit the .css file (on WordPress admin) of the theme to find I need to change the permission of it
– Downloaded FileZilla to try to connect to the site via FTP, with no luck; therefore I DO NOT have the files
– A couple weeks late, the site is gone (pointing to a default page) and cannot access admin of her site.
– thecityoflight.co.uk/wp-admin points to a 404 page, where as before it would point to the admin login page
– In addition, I cannot log into her wordpress account any longer (invalid username and/or password)
– I asked her for domain account details to see if the files are their. She has only bought the domain name from 123-Reg.com
– searched for who was hosting – its 1&1.com
– Called 1&1.com, won’t confirm if the files are their, or if they have been accessed. They confirmed in a roundabout way that her site thecityoflight.co.uk is hosted by them.
– She doesn’t have any recollection of dealing with them

Is there anyone available at wordpress to check her account to see what has happened, and what is the way to go about this?

Available options I see:
– Click forgotten password on WordPress and ask her to check whether she has receieved an email asking her to change password
– Find out whether this blog is a ww.wp.xz.cn or WordPress.com one. The fact that hosting is by 1&1.com (due to search engines) leads me to beleive that the blog is a ww.wp.xz.cn one.
– Anymore that you can provide.

I am starting to get desparate now as I really need to get the blog up and running again.

Thank you for your time

Alvin