amnosandwich

Hello,

It is only happening when people try to pay with card I believe, and the same issues in the logs, an example of two again – both trying to pay with a debit visa card: The REFUSED_MARK_REF_TXN_NOT_ENABLED”,”message”:”This merchant account is not permitted to create Merchant Initiated Billing Agreement” shows up in nearly every transaction everyday and only shows ‘Error processing checkout’ for the Buyer.

2022-01-27T17:07:06+00:00 DEBUG POST https://api.paypal.com/v1/billing-agreements/agreement-tokens
Request Body: {"description":"Checking if reference transactions are enabled","payer":{"payment_method":"PAYPAL"},"plan":{"type":"MERCHANT_INITIATED_BILLING","merchant_preferences":{"return_url":"https:\/\/example.com\/return","cancel_url":"https:\/\/example.com\/cancel","skip_shipping_address":true}}}
Response Debug ID: 274a05a118bd1
Response: Array
(
    [code] => 403
    [message] => Forbidden
)

Response Body: {"name":"AUTHORIZATION_ERROR","debug_id":"274a05a118bd1","message":"Authorization error","information_link":"https://developer.paypal.com/webapps/developer/docs/api/#AUTHORIZATION_ERROR","details":[{"name":"REFUSED_MARK_REF_TXN_NOT_ENABLED","message":"This merchant account is not permitted to create Merchant Initiated Billing Agreement"}]}

and another:

2022-01-27T14:59:25+00:00 DEBUG PATCH https://api.paypal.com/v2/checkout/orders/2VE98909M79574516
Request Body: [{"op":"replace","value":{"reference_id":"default","amount":{"currency_code":"GBP","value":"38.48","breakdown":{"item_total":{"currency_code":"GBP","value":"33.98"},"shipping":{"currency_code":"GBP","value":"4.50"},"tax_total":{"currency_code":"GBP","value":"0.00"}}},"description":"","items":[{"name":"DAINTY LOVE STERLING SILVER NECKLACE","unit_amount":{"currency_code":"GBP","value":"24.99"},"quantity":1,"description":"Our Dainty Love Sterling Silver Necklace is the perfect embodiment of love and self love.\r\n\r\nDetails:\r\n\r\nPackaged in luxury pin","sku":"DAINTY-NECK10","category":"PHYSICAL_GOODS","tax":{"currency_code":"GBP","value":"0.00"}},{"name":"Gift Bag & Keepsake Gift Set","unit_amount":{"currency_code":"GBP","value":"8.99"},"quantity":1,"description":"This set is a beautiful way to gift our items in. It comes with our branded Mini Gift bag with bow and pink Phantom Jewels bran","sku":"pinkphantombox-1","category":"PHYSICAL_GOODS","tax":{"currency_code":"GBP","value":"0.00"}}],"payee":{"merchant_id":"CGTBAGTNTQ95S"},"shipping":{"name":{"full_name":"Enay Lewis-Flinch"},"address":{"country_code":"GB","address_line_1":"4 prestwick close","address_line_2":"","admin_area_1":"","admin_area_2":"Luton","postal_code":"LU2 7SJ"}},"custom_id":"224197","invoice_id":"feaddb-224197"},"path":"\/purchase_units\/@reference_id=='default'"}]
Response Debug ID: b65358d3c42e1
Response: Array
(
    [code] => 204
    [message] => No Content
)

2022-01-27T14:59:25+00:00 DEBUG  https://api.paypal.com/v2/checkout/orders/2VE98909M79574516
Response Debug ID: f60f3cf3c7acf
Response: Array
(
    [code] => 200
    [message] => OK
)

2022-01-27T14:59:27+00:00 DEBUG POST https://api.paypal.com/v2/checkout/orders/2VE98909M79574516/capture
Response Debug ID: 58fe69290711d
Response: Array
(
    [code] => 422
    [message] => Unprocessable Entity
)

Response Body: {"name":"UNPROCESSABLE_ENTITY","details":[{"issue":"TRANSACTION_REFUSED","description":"The request was refused"}],"message":"The requested action could not be performed, semantically incorrect, or failed business validation.","debug_id":"58fe69290711d","links":[{"href":"https://developer.paypal.com/docs/api/orders/v2/#error-TRANSACTION_REFUSED","rel":"information_link","method":"GET"}]}

2022-01-27T14:59:27+00:00 WARNING Failed to capture order. PayPal API response: [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-TRANSACTION_REFUSED
2022-01-27T14:59:47+00:00 DEBUG  https://api.paypal.com/v2/checkout/orders/329567374W1800334
Response Debug ID: 28004d2d07782
Response: Array
(
    [code] => 200
    [message] => OK
)

Truthfully this plugin has the most problems I have experienced and resulted in so many failed sales

Hello,

For that particular order it could only display in GBP at checkout with the way the website is set up, and could only be paid in GBP – it is also happening when they use PayPal or with a card, we don’t have a plugin and it is was set up by a developer via his coding, however I did have a WP Rocket Plugin which was causing caching issues with the currency – could this be related?

Having attempted this with other countries, which also does not require a postcode, Ireland, Qatar, Saudi Arabia – the same message:

[UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-MISSING_SHIPPING_ADDRESS

Is continuing to show up- for instance, if I try to checkout with PayPal the window appears for a few seconds, attempting to load but fails and the above message shows up.