Aleksander Misky

As we haven’t got any replies here, I’m marking this topic as resolved for now.

If you have additional questions, please let us know, we will be happy to help and reopen this thread.

​Best regards,
Aleks

Thank you for the review!

Hi!

Currently, our plugin is not translated into French, but you can easily do this yourself using the Loco Translate plugin.
In Loco Translate, you can create a new language and add your own translations.

Here’s an example: I created the French language and searched for the word you wanted to translate.
Following the plugin’s workflow, all you need to do is enter your translation and save it.

Screenshot: https://prnt.sc/97IX9ogJz-2I

If you enter the translation but it doesn’t appear on the site, it means that this text is not displayed (or controlled) by our plugin.

• This reply was modified 6 months, 3 weeks ago by Aleksander Misky.

Hi,

since I haven’t received any response from you, I’ll go ahead and close this thread for now.

Best regards,

Thanks a lot for your reply!

It looks like I’d need to know a bit more about your store to take a closer look at the issue. Could you please reach out to us via https://octolize.com/support/ and mention this thread when contacting us?

Hi,

Thank you for the detailed report and troubleshooting steps you have taken. I will address each of your main issues based on the official documentation:

Error 111211: “The requested accessory option is unavailable between the selected locations”

This error is returned directly by the UPS API and generally means that some service or accessory (such as signature, insurance, etc.) is not available between your chosen addresses. Even when Access Points are switched off in the plugin, other accessory settings or defaults may still trigger this issue.

Double-check the following:

• Make sure all optional accessories and extra services are disabled in the shipping method settings.
• Test shipments without any accessory options.
• Check the exact pair of addresses and service in the official UPS online calculator to confirm whether accessories/services are actually available for that route.
• Ensure that both shipping and destination addresses belong to supported UPS zones and that you haven’t exceeded any package limits (weight, dimensions, service area).

Full steps: UPS – Error 111211: The requested accessory option is unavailable between the selected locations

No UPS shipping options displayed

The reasons may include configuration issues, account-currency mismatch, incomplete API setup, or exceeding UPS shipping limits.

Please verify:

• The UPS Live Rates method is correctly added to your relevant shipping zone.
• API credentials are correct, and the store currency matches your UPS account.
• Weight/dimensions are defined for all products, and parcel parameters don’t exceed UPS limitations.
• Your WooCommerce store, shipping origin and destination addresses, and plugin settings are accurate.
• Optional: Enable Fallback Rate as a backup in case no live rates return.

Relevant documentation: UPS – Error no shipping methods found/No delivery options available and UPS Live Rates shipping method configuration

General troubleshooting

• Always compare your results to the UPS online calculator while logged in to your UPS account. Make sure your profile has an assigned payment method.
• Ensure you use only the supported services enabled on your UPS account (e.g., don’t select Air Saver if your account doesn’t allow it).
• Debug logs are helpful; look for patterns in what triggers error 111211.

Detailed factors affecting rate display: What affects the UPS rates in UPS WooCommerce plugin?

Please adjust your configuration as above and let me know if the problem persists.

Best regards

Hi David

Thank you for sharing the issue that you experienced. I’m not able to visit your website, but based on description of the problem my first guess is that the information is displayed by the debug mode and are visible only to administrators/shop managers. Customers won’t see them. To hide the notice on Shop/Cart/Checkout, simply disable Debug Mode:

• Go to WooCommerce → Settings → Shipping → DHL Express Live Rates and uncheck “Enable debug mode”. Guide: How to enable debug mode?

Let me know if this resolved your issue.