Andre
Forum Replies Created
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Forum: Fixing WordPress
In reply to: Dragging menu items into menu – no linkNo worries. Apparently this has happened long ago too for others but there doesn’t seem to be a 100% solution. Thankfully, the Customizer method works.
Note: I tried the method to troubleshoot by disabling plugins and switching to a default WP theme–same issue. I’m still wondering if it’s related to host auto installed WordPress.
Forum: Fixing WordPress
In reply to: Dragging menu items into menu – no linkThanks for the reply:
For the custom link, I have an in-page anchor link. I also just did a test page (created a new page) to add to the main menu. See this screenshot and you will notice the navigation label is empty, but notice the menu type is not a page, it shows it as a custom link, and there’s no URL link field either.
https://app.screencast.com/BtwLPaGd3aztM
In the past, I added other menu items but these have never been in a Draft status. The Customizer method still works.
Forum: Fixing WordPress
In reply to: Dragging menu items into menu – no linkSorry @threadi for late reply. I didn’t get notification that you responded. Anyway, here is a screenshot:
https://app.screencast.com/f3V34XFGUspVD
When clicking to save/update the menu again, and open up the menu item, the URL field is gone.
Forum: Fixing WordPress
In reply to: Dragging menu items into menu – no linkUPDATE: Although this is not an official fix, I see that other people have experienced this when I searched Google; going back as far as 8 years! I came across one where they added menu items to their menu via the Customizer. I tried this, and sure enough that worked but it doesn’t when you use the method under Appearance > Menus
This means there is still an issue.
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginI wrote:
I’m not sure what else to suggest. Questions for you:
- Is there a lot of content on your website to try and copy to a new host and rebuild your website from scratch?
- Is your domain registered with your web.com provider?
- Do you “currently” have access to your hosting file manager for your website?
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginHi Trish…did you get my last reply (3 days ago) with the three questions?
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginI’m not sure what else to suggest. Questions for you:
- Is there a lot of content on your website to try and copy to a new host and rebuild your website from scratch?
- Is your domain registered with your web.com provider?
- Do you “currently” have access to your hosting file manager for your website?
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginThat’s unfortunate–but, cross fingers!
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginTry your host support again if you can.
It would be unfortunate if you had to recreate your website; I know what that is like because I did that for someone a few years ago. If you move hosts, seek out a reputable host if you can. If you do, check out the one I use whc.ca, or hostinger, bluehost, etc.
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginAll good. Any luck with things now? Or do you still get that 403 error code from the dashboard-side? This one you might have to get back into a chat with your host’s support again.
I guess the good news is that you’re getting a little closer to solving the issue(s). But most of all, your website is live online and working.
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginCan you do a screenshot of the file manager where you are at, showing all the files and folders? Something like I did here for mine:
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginThe folder that upgrade.php file is in should be set as 0755 and the file itself should be 0644.
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginDo you remember what plugins you have installed, the theme you are using (looks like Astra), the version of WordPress, and who installed your WordPress for you and how that was done?
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginThis is fun isn’t it…
I think there is an issue with folder and/or file permissions. If you don’t have access to your site files through your web host, they need to check and fix this for you. Something on their end might have caused this.
Incorrect file or directory permissions can cause this error. They need to ensure that:
- Directories have permissions set to
755. - Files have permissions set to
644. - The
wp-adminfolder andupgrade.phpfile should have these set.
What makes this complicated is that if I remember right, they don’t (or haven’t) provide access to your website files.
They should look into this Server 403 error for you.
Forum: Fixing WordPress
In reply to: WordPress website gone/no login/doesn’t recognize email or loginI was just thinking–I’m about to open my blog on my website which provides coaching; I made a note to write a few articles about this (no identifying reference to you, though). One will be about hosting providers, another about solving malware issues, one for security, one for backing up a website, etc.