andrewmcclellan

Thank you for attempting to recreate. I am uploading .png files. I have uploaded one of the test images here:

https://customcartoongifts.com/wp-content/uploads/2024/12/Screenshot-2024-12-19-at-4.50.43 PM.png

I updated PPOM to the latest version and am still encountering the issue on one of our test products. The images are replaced with icons in the Order Details confirmation screen and in the Admin/Customer email notifications. I can provide a login to the site for live testing if that would be easier for you. I can also forward an example of the email w/ icons if you can provide an email address. Thanks!

Still looking for assistance on this ticket as it has been over 10 days. This is impacting our client’s ability to accept donations. Thank you.

Hello. Just following up on my prior message. Also, I can confirm that I have attempted to follow your steps with all non-Give WP plugins deactivated and I also switched our custom theme over to WordPress’ Twenty Twenty theme and still encountered an update error. If you could please elevate this ticket we would appreciate it as we’re coming on a full month since the problem first appeared. Thank you.

Hi Matheus, and thank you for getting back to me. I have exported the error logs from our web host and see the following Fatal Error message which occurred at the exact time when I received the Critical Error when testing the donations:

[12-Aug-2024 15:59:06] WARNING: child 2449 said into stderr: “NOTICE: PHP message: WordPress database error Unknown column ‘phone’ in ‘field list’ for query SELECT id, user_id AS userId, email, phone, name, purchase_value AS totalAmountDonated, purchase_count AS totalNumberOfDonations, payment_ids AS paymentIds, date_created AS createdAt, token, verify_key AS verifyKey, verify_throttle AS verifyThrottle, give_donormeta_attach_meta_firstName.meta_value AS firstName, give_donormeta_attach_meta_lastName.meta_value AS lastName, give_donormeta_attach_meta_prefix.meta_value AS prefix FROM wp_3usfwmpvlg_give_donors LEFT JOIN wp_3usfwmpvlg_give_donormeta give_donormeta_attach_meta_firstName ON ID = give_donormeta_attach_meta_firstName.donor_id AND give_donormeta_attach_meta_firstName.meta_key = ‘_give_donor_first_name’ LEFT JOIN wp_3usfwmpvlg_give_donormeta give_donormeta_attach_meta_lastName ON ID = give_donormeta_attach_meta_lastName.donor_id AND give_donormeta_attach_meta_lastName.me”
[12-Aug-2024 15:59:06] WARNING: child 2449 said into stderr: “ta_key = ‘_give_donor_last_name’ LEFT JOIN wp_3usfwmpvlg_give_donormeta give_donormeta_at…”
[12-Aug-2024 15:59:06] WARNING: child 2449 said into stderr: “NOTICE: PHP message: PHP Fatal error: Uncaught Give\Framework\Database\Exceptions\DatabaseQueryException: Database Query in /www/wp-content/plugins/give/src/Framework/Database/DB.php:247”
[12-Aug-2024 15:59:06] WARNING: child 2449 said into stderr: “Stack trace:”
[12-Aug-2024 15:59:06] WARNING: child 2449 said into stderr: “#0 /www/wp-content/plugins/give/src/Framework/Database/DB.php(95): Give\Framework\Database\DB::runQueryWithErrorChecking(Object(Closure))”
[12-Aug-2024 15:59:06] WARNING: child 2449 said into stderr: “#1 /www/wp-content/plugins/give/src/Donors/Models/DonorModelQueryBuilder.php(22): Give\Framework\Database\DB::__callStatic(‘get_row’, Array)”
[12-Aug-2024 15:59:06] WARNING: child 2449 said into stderr: “#2 /www/wp-content/plugins/give/src/Donors/Repositories/DonorRepository.php(76): Give\Donors\Models\DonorModelQueryBuilder->get()”
[12-Aug-2024 15:59:06] WARNING: child 2449 said into stderr: “#3 /www/wp-content/plugins/give/src/Donors/Repositories/DonorRepositoryProxy.php(68): Give\Donors\Repositories\DonorRepository->getByWpUserId(3)”
[12-Aug-2024 15:59:06] WARNING: child 2449 said into stderr: “#4 /www/wp-content/plugins/give/src/Donors/Models/Donor.php(113): Give\Donors\Repositories\DonorRepositoryProxy->__call(‘getByWpUserId’, Array)”
[12-Aug-2024 15:59:06] WARNING: child 2449 said into stderr: “#5 /www/wp-content/plugins/give/src/DonationForms/Actions/GetOrCreateDonor.php(30): Give\Donors\Models\Donor::whereUserId…”
136.33.21.21 – 12/Aug/2024:15:59:05 +0000 “POST asartraining.com/donate/?payment-mode=paypal-commerce&form-id=1949” 500 /www/index.php 93434024 6291008 564.161 2048 49.63%

And here is the system info you requested:

WordPress Environment

Home URL: https://asartraining.com
Site URL: https://asartraining.com
WP Version: 6.6.1
WP Multisite: –
WP Memory Limit: 128 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
Permalink Structure: /%postname%/
Show on Front: page
Page on Front: Home (#429)
Page for Posts: Unset
Table Prefix Length: wp_3usfwmpvlg_
Table Prefix Length: 14
Table Prefix Status: Acceptable
Admin AJAX: Accessible
Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, wc-spamorder, wc-checkout-draft, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, upgraded, tribe-ea-success, tribe-ea-failed, tribe-ea-schedule, tribe-ea-pending, tribe-ea-draft, tribe-ignored Server Environment

Hosting Provider: DBH: 192.168.15.201, SRV: asartraining.com
TLS Connection: Connection uses TLS 1.3
TLS Connection: Probably Okay
Server Info: Flywheel/5.1.0
PHP Version: 7.4.33.6
PHP Post Max Size: 300 MB
PHP Time Limit: 178
PHP Max Input Vars: 10000
PHP Max Upload Size: 300 MB
cURL Version: 7.68.0, OpenSSL/1.1.1f
SUHOSIN Installed: –
MySQL Version: 5.7.44
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
gzip: ✔
GD Graphics Library: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ GiveWP Configuration

GiveWP Version: 3.14.2
GiveWP Cache: Enabled
Database Updates: All DB Updates Completed.
Database Updates: Few Database Migrations still need to run.
Database Tables: ✔ wp_3usfwmpvlg_give_donors✔ wp_3usfwmpvlg_give_donormeta✔ wp_3usfwmpvlg_give_comments✔ wp_3usfwmpvlg_give_commentmeta✔ wp_3usfwmpvlg_give_sessions✔ wp_3usfwmpvlg_give_formmeta✔ wp_3usfwmpvlg_give_sequential_ordering✔ wp_3usfwmpvlg_give_donationmeta✔ wp_3usfwmpvlg_give_revenue✔ wp_3usfwmpvlg_give_migrations✔ wp_3usfwmpvlg_give_log
GiveWP Cache: Enabled
GiveWP Cache: ✔New Donation✔Donation Receipt✔Donation Processing Receipt❌New Offline Donation❌Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email access
Upgraded From: 3.14.1
Test Mode: Disabled
Currency Code: USD
Currency Position: Before
Decimal Separator: .
Thousands Separator: ,
Success Page: https://asartraining.com/donation-confirmation/
Failure Page: https://asartraining.com/donation-failed/
Donation History Page: https://asartraining.com/donor-dashboard-5/
GiveWP Forms Slug: /donations/
Enabled Payment Gateways: PayPal Website Payments Pro (NVP API)
Default Payment Gateway: PayPal Website Payments Pro (NVP API)
PayPal IPN Notifications: IPN received for #5748 ( 2FL71907HW810791P ) on 09/03/2023 at 12:04. Status VERIFIED
Donor Email Access: Enabled
Stripe Webhook Notifications: June 18, 2020 8:42 pm Active GiveWP Add-ons

Give - PayPal Pro Gateway: Free addon – by GiveWP – 1.3.0 Other Active Plugins

Anti-Malware Security and Brute-Force Firewall: by Eli Scheetz – 4.23.69
Anti-Spam by CleanTalk: by СleanTalk - Anti-Spam Protection – 6.38
Auto Image Attributes From Filename With Bulk Updater: by Arun Basil Lal – 4.4
Divi Alt Text: by Yan Thiaudière – 4.0
Duplicate Page: by mndpsingh287 – 4.5.4
Event Tickets: by The Events Calendar – 5.13.1
Event Tickets Plus: by The Events Calendar – 6.0.1
Gravity Forms: by Gravity Forms – 2.8.16
Lazy Load - Optimize Images: by WP Rocket – 2.3.9
My Custom Functions: by Space X-Chimp – 4.51
Nested Pages: by Kyle Phillips – 3.2.8
Page Links To: by Mark Jaquith – 3.3.7
Popup Maker: by Popup Maker – 1.19.0
Redirection: by John Godley – 5.5.0
Sassy Social Share: by Team Heateor – 3.3.65
The Events Calendar: by The Events Calendar – 6.6.1
The Events Calendar Shortcode & Block: by Event Calendar Newsletter – 3.0.0
TinyPNG - JPEG, PNG & WebP image compression: by TinyPNG – 3.4.3
WooCommerce: by Automattic – 9.1.4
WooCommerce PayPal Pro (Classic and PayFlow Editions) Gateway: by WooCommerce – 4.5.0
WooCommerce Shipping & Tax: by WooCommerce – 2.7.0
WooCommerce Stripe Gateway: by WooCommerce – 8.6.1
WP Rollback: by WP Rollback – 2.0.7
WPS Hide Login: by WPServeur, NicolasKulka, wpformation – 1.9.16.7
WP SVG Icons: by EH Dev Shop – 3.2.2
Yoast SEO: by Team Yoast – 23.2 Inactive Plugins

Give - Form Field Manager: by GiveWP – 2.0.4
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3 Theme

Name: SLWS Child
Version: 1.0.0
Author URL:
Child Theme: Yes
Parent Theme Name: Divi
Parent Theme Version: 4.27.1
Parent Theme Author URL: http://www.elegantthemes.com

Thanks!

Hello. Just following up on my prior message as we have not received any update in over a week. Thank you.

Thanks for the quick reply. No, unfortunately the spam registrations are not showing up in the Anti-Spam logs at all. The logs currently list only four records from the last week, but we had 70+ spam registrations come through during that same timeframe. So my assumption is that the form itself is not being protected properly.