andyg123

Hi @m4xw3ll,

I seem to be getting this error again “Failed to save email. Please try again” on the latest 2.6.4 version.

Any suggestions?

Thanks

Andy

Hi @m4xw3ll

Quick update. I turned off streaming, turned off contextual awareness and changed the engine to GPT-5 Mini before purging all the cache in lightspeed and then retesting from chrome in incognito mode. Still the exact same problem I’m afraid. I’ve put it back to Grok-3 Mini and reenabled contextual awareness, but I’ve left streaming turned off for now. If you’d like me to test any other settings just let me know.

Thanks a lot

Andy

Hi @m4xw3ll,

Just had another go at this now that the email issue is fixed. It looks as though I am seeing the formatting issue with the extra closing tags etc in the chat window for the user, but when I login and look at the transcripts they seem to be formatted fine (at least I assume this is how they should show)
ie: [my product name](https://www.mywebsite.com)

Looks as though it is just the user on the front end that sees the bad formatting, and the backend is fine.

Hopefully this narrows it down a bit.

Thanks, Andy

Hi @m4xw3ll

I added the js file as an exclude and even went so far as to disable to entire caching / optimization plugin, however the problem has now changed slightly. When I enable require email to chat, it allows me to enter the email address but the minute I click the button to start the chat it resets itself back to the start. I have tested it with different browsers in private mode & none, and with the optimisation plugin turned off completely but always the same results.

If I turn off require email, the chat plugin immediately works fine, and interestingly the other problem I was having with the url formatting also goes away then.

I have left the require email turned on in case you want to test it at some point. FYI, I have also updated to the latest MX Chat plugin, so I guess it’s also possible this is a problem introduced by the update.

Thanks a lot.

Andy