andyhenderson2
Forum Replies Created
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Forum: Plugins
In reply to: [BackWPup – WordPress Backup & Restore Plugin] Missing files in backupI think you missed my main point. There should be an integrity check at the end of a backup run to compare the calculated zip size to the actual one. That would have flagged the error. I would have known nothing about it if I had not built a check of actual size versus expected size into my process.
Andy
- This reply was modified 1 month, 1 week ago by andyhenderson2.
Forum: Plugins
In reply to: [BackWPup – WordPress Backup & Restore Plugin] Missing files in backup>>>Around the points where you see the “Restart after X seconds” messages, do you notice any specific warning or message printed just before or after? For example something like inactivity, timeout, or delays (e.g. gaps of several minutes between entries).<<<
Like I said there were extended time gaps. For example:
[07-Apr-2026 02:06:18] Archiving Folder: ...
[07-Apr-2026 02:06:20] Restart after 43 seconds.
[07-Apr-2026 02:55:47] Archiving Folder: ...No warnings or other messages. The backup reported successful completion although it clearly wasn’t.
Andy
Forum: Plugins
In reply to: [BackWPup – WordPress Backup & Restore Plugin] Missing files in backup>>>Are you able to extract both backup files (the normal one and the problematic one)? It would be helpful to compare and see if any main folders/files are missing in the smaller archive<<<
All the folders from the ‘Files’ section of the backup including: uploads, themes, and a folder included in the ‘Include in backup’ section. As I said “It looks like BackWPUp saved the database and plugins to the zip but then failed to write the files section without throwing an error”.
>>>Could you please share the full log of the problematic backup (after hiding any sensitive information)?<<<
I’m reluctant to do that because I’m uncertain how the log information can be exploited. However, I’ve done a line-by-line comparison and all expected folders appear in both logs. The only difference is that the restarts occur in slightly different places (as you would expect) and there are extended time gaps following some of the restarts. I’m happy to supply the full logs, just not in a public forum.
>>>Is this issue happening consistently with all scheduled backups? Or was it a one-time occurrence?<<<
It was a one-off. We’ve performed two backups successfully since the problem one – we didn’t change any settings.
My best guess would be something at the server caused the extended delays following restarts and that has upset BackWPUP. My biggest concern is that BackWPup didn’t detect the issue even though there was a mismatch between the reported size of the zip (48.99 Mb) and the actual size (12.4Mb).
I think I spotted a further clue. The normal file size is 61.5Mb, the actual size of the problem backup was 12.4Mb. The reported size of 48.99Mb seems to be the size of the missing files. In other words, it’s reporting the size of the files it didn’t back up.
Andy